Employee Relations Manager
Employee Relations Manager
Posted on :
17-05-2025
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1 Vacancy
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Job Description
Join an exciting team with a great mission. We want Amazon to not only be the most customer centric company where our customers can find discover and buy anything online but with your help Amazon will also become the most employee centric company in the world. To get there we need exceptionally talented bright and driven people. This is your chance to make history!
The ER Manager is a key role within the EU EXR (Employee Experience and Relations) Field organization reporting within the Country EXR organization. The ER Manager role requires an individual who has significant employee and labour relations experience deep subject matter expertise and strong leadership communication and interpersonal skills.
The role involves helping to develop and implement strategies to address country labour relations challenges for on the road operational business lines and providing labour relations support by collaborating with operational teams to advance company objectives. The role acts as strategic partner for Operations Delivery Service Partner Management team and other key internal/external stakeholders.
The primary focus is to drive EXR operational excellence goals strategy while addressing the ER needs within a specific country geography. Leading through complex labour issues and crisis situations with sound judgment and effective communication is key to this role.
The base location within Italy is flexible with Rome or Naples offered as a suggested base.
Key job responsibilities
Labour Relations Strategy
Strategy Development: Support the Head of Country to create and implement the EXR strategy.
Country Execution: deliver business linespecific goals and key initiatives adhering to the approved EXR priorities and standards.
Risk Mitigation: Utilise expertise in employee and labour relations to identify potential issues predict risks and develop effective strategies to mitigate them.
Own Your ER Environment: Monitor your internal EXR environment through standard tools and mechanisms as well as your external operating context (including new regulations and peer practices).
Stakeholder Collaboration: Build and maintain influential relationships with Operations as well as other critical stakeholders to gather information feedback support.
Project Management: Independently manage projects and initiatives aimed at achieving countrylevel and business line level results.
Operational Excellence
Analytical Skills: Use data and anecdotes to develop recommendations and measure strategy success.
Compliance: ensure full compliance of EXR decisions and activities. Flag risks and recommend alternative solutions to maximize compliance.
Deliver Innovation: Develop and deliver solutions that challenge current practices and industry status quo.
Fostering the Culture: Assess engagement mechanisms and signals that maintain positive workplace environments.
Site Visits: Routinely visit Amazon operation sites and develop proactive and reactive strategies to mitigate ER risk.
Writing Skills: Generate and contribute to EXR reporting activities.
Leadership Capabilities
Strategic Vision and Handson Execution: Support the development of country strategies with the Head of Country while effectively managing daytoday EXR operations.
Business Acumen: Translate business needs into EXR plans and participate in strategic planning meetings.
Collaboration and Partnership: Build collaborative relationships with Operations leaders as well as Legal Finance Public Relations and Public Policy departments to advance the companys mission and objectives.
ProblemSolving and Innovation: Partner with stakeholder teams to diagnose problems influence solutions and drive innovative EXR programs that meet organizational goals.
Effective Communication: Communicate EXRrelated matters clearly and effectively to business leaders and country stakeholders ensuring alignment and understanding across all levels of the organization.
Crisis Management: Balance proactive projects with crisisresponse demonstrating sound judgment and the ability to handle critical employee relations issues under time constraints.
The position reports to the Head of Employee and Experience Relations Italy within the EU Employee Experience and Relations Team at Amazon. This is a fulltime position that will require up to 50% of travel throughout Italy and beyond on occasion sometimes with little or no notice.
Experience in employee relations labour relations or labour/employment Italian law
Masters Degree in Human Resources Employment Law Labour Relations or MBA.
Fluent in both spoken and written Italian and English (CEFR C2) in Italian and English (written and spoken)
Experience in distribution logistics and/or transportation industries
Excellent analytical skills flexibility and organizational skills.
Demonstrated ability to successfully navigate complex international organizational structures.
Strong interpersonal and persuasion skills
Fast comprehension and high judgment
Experience working with thirdparty contractor workforces
Ability to work in fastpaced ambiguous environments
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The ER Manager is a key role within the EU EXR (Employee Experience and Relations) Field organization reporting within the Country EXR organization. The ER Manager role requires an individual who has significant employee and labour relations experience deep subject matter expertise and strong leadership communication and interpersonal skills.
The role involves helping to develop and implement strategies to address country labour relations challenges for on the road operational business lines and providing labour relations support by collaborating with operational teams to advance company objectives. The role acts as strategic partner for Operations Delivery Service Partner Management team and other key internal/external stakeholders.
The primary focus is to drive EXR operational excellence goals strategy while addressing the ER needs within a specific country geography. Leading through complex labour issues and crisis situations with sound judgment and effective communication is key to this role.
The base location within Italy is flexible with Rome or Naples offered as a suggested base.
Key job responsibilities
Labour Relations Strategy
Strategy Development: Support the Head of Country to create and implement the EXR strategy.
Country Execution: deliver business linespecific goals and key initiatives adhering to the approved EXR priorities and standards.
Risk Mitigation: Utilise expertise in employee and labour relations to identify potential issues predict risks and develop effective strategies to mitigate them.
Own Your ER Environment: Monitor your internal EXR environment through standard tools and mechanisms as well as your external operating context (including new regulations and peer practices).
Stakeholder Collaboration: Build and maintain influential relationships with Operations as well as other critical stakeholders to gather information feedback support.
Project Management: Independently manage projects and initiatives aimed at achieving countrylevel and business line level results.
Operational Excellence
Analytical Skills: Use data and anecdotes to develop recommendations and measure strategy success.
Compliance: ensure full compliance of EXR decisions and activities. Flag risks and recommend alternative solutions to maximize compliance.
Deliver Innovation: Develop and deliver solutions that challenge current practices and industry status quo.
Fostering the Culture: Assess engagement mechanisms and signals that maintain positive workplace environments.
Site Visits: Routinely visit Amazon operation sites and develop proactive and reactive strategies to mitigate ER risk.
Writing Skills: Generate and contribute to EXR reporting activities.
Leadership Capabilities
Strategic Vision and Handson Execution: Support the development of country strategies with the Head of Country while effectively managing daytoday EXR operations.
Business Acumen: Translate business needs into EXR plans and participate in strategic planning meetings.
Collaboration and Partnership: Build collaborative relationships with Operations leaders as well as Legal Finance Public Relations and Public Policy departments to advance the companys mission and objectives.
ProblemSolving and Innovation: Partner with stakeholder teams to diagnose problems influence solutions and drive innovative EXR programs that meet organizational goals.
Effective Communication: Communicate EXRrelated matters clearly and effectively to business leaders and country stakeholders ensuring alignment and understanding across all levels of the organization.
Crisis Management: Balance proactive projects with crisisresponse demonstrating sound judgment and the ability to handle critical employee relations issues under time constraints.
The position reports to the Head of Employee and Experience Relations Italy within the EU Employee Experience and Relations Team at Amazon. This is a fulltime position that will require up to 50% of travel throughout Italy and beyond on occasion sometimes with little or no notice.
Experience in employee relations labour relations or labour/employment Italian law
Masters Degree in Human Resources Employment Law Labour Relations or MBA.
Fluent in both spoken and written Italian and English (CEFR C2) in Italian and English (written and spoken)
Experience in distribution logistics and/or transportation industries
Excellent analytical skills flexibility and organizational skills.
Demonstrated ability to successfully navigate complex international organizational structures.
Strong interpersonal and persuasion skills
Fast comprehension and high judgment
Experience working with thirdparty contractor workforces
Ability to work in fastpaced ambiguous environments
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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