Lead Associate - Transactional Quality - Pune - REF68056Z
Lead Associate - Transactional Quality - Pune - REF68056Z
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Job Description
Perform the daily sample audits of GL/ AP/ AR transaction volumes
Resolve all performance quality related issues in a sustainable manner.
Maturity in handling customers and work in a multi culture / process environment.
Supports to develop QA plan along with sample size QA checklist etc. as per business requirements
Manage the agent development plans RCAs Corrective plans and provide actionable insights and recommendations to business based on observations from escalations VOC and Quality monitoring data.
Identify Analyze Suggest Develop Implement and Evaluate solutions to boost customer experience and reduce customer effort or pain.
- Ensure adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors/customer comebacks drive QDNA metrics Brainwaves Kaizen
Qualifications :
- Should be commerce graduate
- YB or GB certification should be advantage1 to 2 years quality experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
