Transportation Representative, ATS Relay Ops
Transportation Representative, ATS Relay Ops
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners so to our delivery partners you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent timemanagement skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking realtime decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.
Qualitative Requirements
Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in English language.
Ability to communicate correctly and clearly with all customers
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP Microsoft Outlook Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
*Logistics background and Experience in similar role
* Proficient in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners so to our delivery partners you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent timemanagement skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking realtime decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.
Qualitative Requirements
Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in English language.
Ability to communicate correctly and clearly with all customers
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP Microsoft Outlook Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
*Logistics background and Experience in similar role
* Proficient in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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