Future position : Desktop Support Engineer
Future position : Desktop Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
We are gearing up for a project starting mid2025 and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once were ready to start recruitment activities.
The Desktop Support Engineer is responsible for providing end user support hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require handson experience of support.
Responsibilities
- Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity utilization inventory levels and service levels.
- Exceptional customer service
- Advanced knowledge in Customer Service Aptitude
- Resolving technical problems with hardware software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics
- Adherence to assigned schedule
- Adhering to documented policies procedures and processes that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and highend systems products
- Continuous improvement of service delivery.
- Ability to juggle time and resources to meet or exceed expectations
Qualifications
Work Experience: More than 24 months
Sound knowledge of:
- English (written and verbal)
- Advanced knowledge in Computer Hardware
- Advanced knowledge in Common Software applications
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking wireless and VPN features of enduser devices
- Proficient knowledge in Ticketing software
- Microsoft Office & Office 365 applications
- PCLaptop hardware
- PCLaptop peripherals including printers
- Mobile devices
Awareness of;
- Active Directory
- Exchange
- Apple OS
- Network and server hardware and components
IT qualifications may include:
- A Certification; Baseline OEM Certifications which include any of the following depending on assignment: Dell Desktop/Laptop HP Desktop/Laptop/Printer Lenovo Desktop/Laptop Lexmark Printer IBM Printer Server
- PCLaptop OEM Maintenance Certification
- CompTIA A Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) certification
Employment Type
Unclear
