CRM Manager
CRM Manager
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Job Description
Zeta Global (NYSE: ZETA) is the AIPowered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI.
Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
Responsible for the quality and delivery of email campaigns for clients including campaign management tactical recommendations list segmentation campaign development quality assurance and postcampaign reporting calling on specialist roles when necessary (e.g. Creative Designers Project Developers and Database Programmers).
Primary Job Responsibilities
- Act as the clients primary point of contact for email campaigns. Professionally manage the client relationship on a production operations level
- Actively seek to foster the client relationship through effective communication and expectation setting
- Manage campaign calendar and both internal and external communications of time scope and cost
- Gather campaign assets and requirements from client and manage campaign production through deployment
- Facilitate the creative production process (concept design and HTML building) as required
- Troubleshoot HTML and revise code where necessary to integrate with internal tools and render properly across multiple email clients browsers and mobile devices
- Utilize basic programming and database knowledge to create highly customizable campaigns
- Perform audience creation data management and data troubleshooting
- Strive for 100% quality execution with regard to premail and postmail campaigns through quality assurance and testing
- Monitor campaign performance tracking and reporting
- Train clients on campaign process proprietary tools and custom applications
- Manage and maintain campaign documentation
- Perform automated campaign monitoring and issue resolution management
Required Qualifications and Experience
- Undergraduate degree in relevant field
- 2 years related fulltime experience preferably within a digital agency or client services environment
- A strong understanding of customer service standards
- Team player with the ability to work crossfunctionally (client services and technical services) in driving client success
- Experience with or highly trainable in proprietary software and database functions
- Selfstarter who requires minimum supervision and can be fully responsible for all campaign production aspects of projects
- High attention to detail with the ability to produce flawless work in rapid succession
- Ability to prioritize work independently and demonstrate a willingness to be flexible and versatile in the production role proactively addressing changes in client demands
- Basic knowledge of HTML and demonstrated ability to edit HTML
- Clear effective communication skills when speaking to a technical or nontechnical audience
- Follow through on commitments meeting and exceeding targets and deadlines
- Familiarity with project management methodologies; understanding of scope requirement gathering dependencies and scheduling work
- Proficiency with Microsoft Office and Adobe suite
Desired Qualifications and Experience
- Knowledge of email best practices
- Familiarity of objectoriented programming fundamentals
- Exposure to relational database structure (primary and unique keys sister table joins)
Additional Requirements
- 100% in house client role weekly onsite days and remote working hybrid
- Client office based in Watford London
- Global Retail Client
BENEFITS & PERKS
- Private medical and dental insurance
- Employee stock purchase plan
- Vision reimbursement
- Season ticket loan
- Enhanced maternity and paternity leaves
And more!!
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Employment Type
Full Time
Key Skills
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