Strategy & Operations Manager
Strategy & Operations Manager
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Job Description
About Cleo
At Cleo were not just building another fintech app. Were embarking on a mission to fundamentally change humanitys relationship with money. Imagine a world where everyone regardless of background or income has access to a hyperintelligent financial advisor in their pocket. Thats the future were creating.
Cleo is a rare success story: a profitable fastgrowing unicorn with over $200 million in ARR and growing over 2x yearoveryear. This isnt just a job; its a chance to join a team of brilliant driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If youre driven by complex challenges that push your expertise the chance to shape something truly transformative and the potential to share in Cleos success as we scale while growing alongside a company thats scaling fast this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
About the Role
Join Cleos Strategy & Business Operations team and drive some of the companys most critical initiatives. Our team is focused on four core priorities:
- Shape and evolve Cleos company strategy in close collaboration with leadership to define our longterm vision and priorities.
- Support planning business operations and strategy delivery by establishing clear goals effective rhythms and strong structures.
- Enhance operational excellence by developing scalable tooling frameworks and best practices.
- Manage crossfunctional programmes and special projects that shape Cleos future growth.
As a Strategy & Ops Manager youll contribute to all four areas. Youll be trusted to tackle Cleos most complex business questions and solve a wide range of challenges moving seamlessly between strategy thinking and handson delivery.
This is a dynamic and varied role. Youll be actionoriented curious and eager to learn. One week you might be refining our operating model; the next rolling up your sleeves to help drive a key crossfunctional project. No two weeks are the same and your ability to work across functions and adapt quickly will be key.
Key Responsibilities
- Shape the refresh and implementation of company product and pillar strategies
- Support biannual planning cycles and goal setting processes across functions
- Prepare internal reports to measure and communicate business performance
- Partner with product and other teams to drive crossfunctional projects (e.g. GTM launch)
- Define and implement scalable operational best practices including documentation internal communications and tooling improvements
- Partner with Senior Leadership to drive progress and assess new growth opportunities
- Contribute towards fundraising and IPO activities
- Take ownership of special projects and respond to emerging needs across the business
What Were Looking For
- 4 years of experience in an operations strategy or a similar role ideally in consulting tech or fintech
- Ability to think strategically while executing effectively at an operational level
- A detailoriented datadriven approach to problemsolving
- Experience managing projects/programmes with multiple stakeholders
- Excellent communication and collaboration skills with the ability to work effectively across all levels of seniority
- Comfortable navigating change and ambiguity in a fastmoving environment
- A team player with a proactive problem solving mindset
What do you get for all your hard work
- A competitive compensation package (base equity) with biannual reviews aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here.This role aligns with the COM3 banding. Please note that the knowhow metrics themselves will differ for this particular role but you can use this salary range.
- Work at one of the fastestgrowing tech startups backed by top VC firms Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things leading others challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We cant fight for the worlds financial health if were not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Hybridfirst: Join our hybridfirst team where we blend the best of both remote and inoffice work. We expect our team members to be in our London office 12 times a week. On Wednesdays we buy you lunch but you can come to the office on whichever days work best for you!
- Other benefits;
- Companywide performance reviews every 6 months
- Generous pay increases for highperforming team members
- Equity topups for team members getting promoted
- 25 days annual leave a year public holidays ( an additional day for every year you spend at Cleo up to 30 days)
- 6% employermatched pension in the UK
- Private Medical Insurance via Vitality dental cover and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities online and inperson
- Well pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
We strongly encourage applications from people of colour the LGBTQ community people with disabilities neurodivergent people parents carers and people from lower socioeconomic backgrounds.
If theres anything we can do to accommodate your specific situation please let us know.
UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If youre an existing user youll still have access to the app. But some features wont be available (just for a little while). Why 99% of our users are based in the US where financial health is often overlooked. Weve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then well be able to apply what we learn to better support our UK users in the future.
Required Experience:
Manager
Employment Type
Full Time
