Customer Success Manager
Customer Success Manager
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Job Description
At Person Centred Software were passionate about improving the quality of life for people in care through innovative digital solutions. As a Customer Success Manager youll play a key role in ensuring our customers achieve real value from our products while nurturing strong longterm relationships. This is your opportunity to make a meaningful impact in the social care sector as part of a collaborative and forwardthinking team.
What Youll Do:
What Youll Bring:
What We Offer:
At Person Centred Software were leading the digital revolution in social care. Our technology is reshaping an industry that impacts millionsdriving efficiency improving outcomes and setting new standards. Every day your work will help modernise and futureproof social care.
Tech That Transformsautomation realtime dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel realworld impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of toptier professionals passionate about using technology to drive change
What Youll Do:
- Own a portfolio of customer accounts focusing on driving Gross and Net Revenue Retention
- Build strong trusted relationships with clients ensuring satisfaction and identifying opportunities for product adoption
- Act as the main point of contact for customer queries feedback and concerns resolving issues efficiently
- Represent clients in internal discussions liaising with development product operations accounts and marketing teams
- Support senior management in meetings with key clients contributing insights and recommendations
- Maintain accurate records of client interactions and updates in our systems
- Work crossfunctionally to ensure successful onboarding implementation and ongoing support for clients
- Identify and promote case study opportunities and client success stories in collaboration with marketing
- Represent Person Centred Software at events and build relationships with our brand ambassadors
- Encourage a growth mindset within the team and contribute to continuous improvement in customer experience
What Youll Bring:
- Excellent communication skillsboth written and verbal
- A proven ability to build and maintain positive customer relationships
- Strong time management and the ability to juggle multiple projects simultaneously
- A proactive and solutionsfocused mindset with strong negotiation and presentation skills
- Previous experience in a clientfacing or account management role
- Project management experience and a collaborative teamoriented approach
- (Desirable) Knowledge or experience in the care sector
What We Offer:
- A base salary ofand bonusdepending on experience
- Modern town centre offices in Guildford with opportunityfor ad hoc home working
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme
At Person Centred Software were leading the digital revolution in social care. Our technology is reshaping an industry that impacts millionsdriving efficiency improving outcomes and setting new standards. Every day your work will help modernise and futureproof social care.
Tech That Transformsautomation realtime dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel realworld impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of toptier professionals passionate about using technology to drive change
Required Experience:
Manager
Employment Type
Full-Time
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