Call Centre Sales Agent, Malmaison Hotel Du Vin, Birmingham

Job title: Call Centre Sales Agent Malmaison Hotel Du Vin Birmingham

So lets cut to the chase are you looking for a change Wanting to make your mark Keen to mix business with pleasure Think differently and dont settle for anything less than the best Well it would appear this may be your lucky day!

We are looking for a new team member to join our central office in Birmingham. As a Reservations Sales Agent youll be working on behalf of the 37 Malmaison and Hotel du Vin properties we currently have across the UK.

From talking to customers and handling enquiries to maximising conversion and showcasing our fabulous hotels and services. Making great experiences happen for our guests will be your top priority doing whatever you can to ensure they get the topnotch service they deserve every time.

You will (ideally!) have

• a background in a customer services role (6 months or more would be great)
• a natural enthusiasm for customer service
• lashings of confidence when speaking to customers on the phone
• great attention for detail and a passion for customer care
• a hunger to succeed and meet targets
• be able to find your way around a computer goes without saying along with good listening skills as well
• youll need to be a quick thinker with plenty of initiative and good problem solving skills

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality with rooms available from 65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeshipprogrammes that support you in developing your career
• High Street Discounts on a range of high street shops experiences holidays and much much more
• Cycle to work scheme save up to 40% on a wide range of bikes
• Healthcare Cash Plans dental optical medical and more available from 5 per month
• Referral schemes that pay up to 1500 (just for getting your mates jobs!)
• A decent uniform that doesnt make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats National Popcorn Day Mental Health Awareness week and more
• We work withWagestreamgiving instant access to your pay as its earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time stream up to 50% of the money youre already earned learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st 3rdand 5thanniversary with Dinner Bed & Breakfast
• We are a proud sponsor of The Brain Charity helping people with all forms of neurological conditions to lead longer healthier happier lives.
• Employee Assistance Programme free confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based ecofriendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested Click Apply Now

Frasers Hospitality Malmaison & Hotel Du Vin arean equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race sex disability religion/belief sexual orientation or age.