Former Tenant Arrears Officer
Former Tenant Arrears Officer
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Job Description
Role: Former Tenant Arrears Officer
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid a mixture of office and home working is to be expected with an average of 2 days per week in the office
Salary: Grade Eper annum
Location:Harvey Road NG8 3BB
Weve got an exciting opportunity available for a talented individual to join our Rents team as a Former Tenant Arrears Officer perhaps this is the opportunity youve been looking for Read on to find out more
About the Role
This is an exciting opportunity for someone to join the Rents team within Housing Services to provide an effective and customer focused former tenant debt collection service which includes the maximisation of financial income to Nottingham City Council Housing Services ensuring the effective recovery of outstanding former tenant & leaseholder arrears and debts.
As a Former Tenant Arrears Officer you will assist the Rents Administration Team Manager in monitoring the former debt performance management including the writing of management information reports and providing detailed statistical analysis as well as compiling local performance indicators on former debt collection. You will play a key role in projects designed to reduce debts and meet targets in all areas of former debt owed and have full case management of individual former debt accounts. We will look to you to act as a point of reference and provide advice support and expertise to colleagues relating to former debt and arrears matters for the Company.
Full duties of the job description can be foundhere.
About You
The ideal candidate will have:
1. Experience in rent collection and pursuing rent arrears including a working knowledge of legal procedures related to rent arrears and other debt recovery
of housing benefits and welfare benefits
3. Good interpersonal skills and a proven ability to communicate effectively at all levels
customer focussed and able to demonstrate problem solving skills
5. Ability to make accurate and timely decisions often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times
6. Ability to develop and present written or verbal information in a clear and concise manner
Please ensure you demonstrate clearly how you meet the above requirements in your CV & supporting document.
Closing Date: 2 June 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interview date: 18 June 2025
If you have any queries about the role or the recruitment process please contact us via email:
If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
