Design Manager, Merchant Services
Design Manager, Merchant Services
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Job Description
- Lead a team of product and service designers to solve complex problems and drive innovation
- Shape key customer experiences by exploring conceptual designs competitive landscapes and market opportunities to achieve product market fit.
- Work closely with product engineering and marketing leadership to help define future value propositions
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Design Manager Merchant Services you will join the Business Transaction Banking team thats doubling down on customer obsession.
Each day youll go above and beyond to:
Be part of NABs Business Everyday Banking Merchant Services teamleading a team of top product and service designers
Lead the design across the domain for creating the best way to let users interact with products and services in terms of both overall flow and at the level of individual design elements
Ensure humancentred design (HCD) techniques are applied when creating best in class usable and inclusive designs for productsservices and features to achieve NABs strategic ambition of improving our customer and colleague experience
Prioritisation resource planning and recruitment responsibility to ensure right skills aligned to achieved business outcomes
Lead coach and mentor others to develop skills uplift capability across the chapter
Design accountability across complex products and services and outcomes within their team/squad and across the domain
Deliver intended design outcomes and for ensuring design quality is met
Make important decisions based on research and understand how this research impacts others
Partnering with senior stakeholders in the business and driving strategic design projects within the domain.
Were looking for the best and brightest to deliver the best for our customers.
Youll need:
Extensive experience leading teams of 5plus product designers or UX/UI designers
An expert practitioner with extensive experience in Experience Design Creative or CX fields
Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design
Excellent working knowledge of the design process experience design methodologies and principles
Demonstrated indepth experience working in Agile using agile tools & methods
Proven experience setting and using design processes and tools to digitise experiences including the use of Figma and Adobe Creative Suite.
Exceptional experience in visual and interactive design
Mastery of Design Thinking and HCD methodologies and a true passion for customer to advocate for humancentred design
Experience across the design of banking or payment related products is desirable
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Required Experience:
Manager
Employment Type
Full Time
