Product Knowledge Manager
Product Knowledge Manager
Posted on :
18-05-2025
Employer Active
1 Vacancy
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Job Description
Who we are
Aizonis a softwareasaservice provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.
Following our recent Series C round of growth funding we are looking for ambitious new team members motivated to directly impact our future growth and success as we launch what we consider Aizon 3.0. Aizon is helping pharma manufacturers and CDMOs make better decisions in GMP operations.
What makes us different from other manufacturing platforms We help operations leaders and engineers avoid endless cycles of chasing data in disparate and heavyhanded systems and rapidly understand how to run their manufacturing processes better.
Were solving multiple problems in GMP operations that cost manufacturers millions yearly while accelerating their digital maturity journey. One of our unique capabilities is the ability to operationalize the use of predictive AI models in realtime without a big data science staff.
Were backed by both industry and software investor firms like NewVale Capital Atlantic Bridge Danaher Honeywell CrossLink and UnCork with solid industry and technology expertise.
Our mission is to improve global health by optimizing how medicines are manufactured so that pharma and biotech companies can provide patients worldwide with the right medicine at the right time and price.
Join us if you are motivated to directly impact our companys success and growth path forward and more importantly by positively contributing to the life science industry and deserving patients worldwide.
The Position
We are looking for a strategic and executionfocused Product Knowledge Manager to design and lead an efficient scalable training and enablement program for our growing customer base. You will be responsible for creating content automating documentation workflows using AI (including large language models) and leading a small team to support onboarding and ongoing product education.
This role combines training delivery technical writing and content automation. Youll work closely with Product Customer Success and Engineering to ensure customers quickly understand adopt and succeed with our platform. This position reports to the VP of Product.
Responsibilities
- Training Strategy & Enablement
- Design and implement a scalable training framework for new customers onboarding tailored to different user personas and complexity levels.
- Develop modular rolebased learning paths to accelerate timetovalue for customers.
- Track and improve training outcomes using feedback engagement data and adoption metrics.
- Content Development & Automation
- Own the creation and maintenance of all product training content including video tutorials walkthroughs (storylanes) quick start guides and help center articles.
- Leverage large language models (LLMs) and AIpowered tools to automate repetitive content generation (e.g. user guides quizzes).
- Define and manage a content pipeline ensuring timely updates as the product evolves.
- Team Leadership
- Lead and mentor a team of technical writers and training specialists.
- Coordinate crossfunctional input from Product Managers Engineers and Customer Success to deliver relevant and uptodate content.
- Establish workflows and editorial standards for consistency accuracy and clarity.
- Crossfunctional Collaboration
- Partner with Customer Success and Support teams to understand training gaps and continuously improve onboarding experiences.
- Work with Product and Engineering to stay ahead of roadmap changes and prepare enablement materials proactively.
- Contribute to internal enablement for Sales and CS teams ensuring they are equipped with the right knowledge and tools.
Knowledge and Experience
- MUSTHAVE
- Bachelors or Masters degree in a relevant field (e.g. Technical Communication Instructional Design Computer Science).
- 5 years of experience in SaaS or enterprise software environments or manufacturing environment knowledge management.
- Proven experience designing customerfacing training strategies or programs.
- Strong technical writing skills with the ability to simplify complex concepts.
- Experience leading a small team and managing training content pipelines.
- Demonstrated experience with AI tools including LLMs for automating documentation or training content.
- Excellent English communication skills (verbal and written).
- Comfortable speaking in live webinars or recorded training sessions.
- NICE TO HAVE
- Experience with Learning Management Systems (LMS) and knowledge bases.
- Understanding of SaaS onboarding flows and customer education best practices.
- Exposure to regulated industries or enterprise implementation cycles.
- Knowledge of Industry 4.0 or digital transformation in manufacturing is a plus.
Success Metrics
- Increased customer activation and product adoption rates.
- Reduction in manual content creation hours through LLMenabled workflows.
- A scalable training program rolled out across multiple customer segments.
- High satisfaction scores from customers onboarding and learning sessions.
What We Offer
Unique opportunity to join our company as it scales with great market traction and huge potential to continue growing
Competitive salary in the sector and scheduled performance/salary reviews
Stock Options
Private Medical & Dental Insurance
Internal Training & Certifications
Professional development and collaborative environment
Flexible schedule & Intensive Fridays
Flexible Remuneration Options
Language Training Courses
Topnotch tech pack We are Mac lovers!
Monthly Team Building Activities
We are committed to providing an inclusive environment where all employees feel mutual respect and are contributing to the good of society. We are a group of creators with diverse backgrounds (over 27 different citizenships in our company) and are proud to be an equal opportunity workplace. All employment is decided based on qualifications merit and business needs. If you need assistance or accommodation due to a disability you may contact us at
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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