General Manager
General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
SPARK provides corporate clients and organisations with spaces and a platform for a new way of presenting themselves and working. SPARK sets the stage for a new way to connect and work by uniting companies and individuals.
SPARK caters to the needs of renowned corporates by providing them with techenabled event spaces and broadcast stages accompanied by a fullservice offering. It also offers modern scalable private offices and membership workspaces with skyline views designed to boost creative output and support businesses to thrive. SPARKs mission is to empower businesses to effectively showcase their products and engage their target audience creating immersive and impactful experiences.
SPARK opened its first pilot location in Frankfurt am Main and is planning to expand throughout Germany Europe and the rest of the world. As we continue to elevate our standards we are seeking a dynamic and experienced professional to join our team as General Manager to focus on the operational management of the first location.
The moment a guest steps into SPARK they walk into a genuinely memorable experience. As General Manager you will deliver excellence through managing all aspects of the daytoday operation. You will also create a premium atmosphere that makes our customers feel at home and keep SPARK running smoothly making sure that your team is working well and all our customers are safe and comfortable. With your experience and skills you will maximise financial returns drive development of people create and maintain a memorable customer experience execute brand standards and build awareness of SPARK in the local community
Tasks
Customer Experience:
- Ensure every guest receives a warm premium welcome and personalized service at all times.
- Manage tenant relationships inquiries and feedback with a proactive and solutionoriented approach.
- Lead strategies for customer retention lead generation and service optimization across office and event functions.
Leadership:
- Build lead and inspire a multidisciplinary team including office managers receptionists and operations staff.
- Set high service and performance standards and ensure team development through regular coaching and goal setting.
- Oversee staffing schedules task distribution and daily team performance.
Operational Excellence:
- Be responsible for all daily operations across 5500 sqm of meeting event and office spaces.
- Coordinate the seamless execution of multiple events while maintaining premium service quality.
- Conduct regular inspections of front and backofhouse areas; enforce hygiene and safety standards.
- Lead internal cleaning audits and enforce all necessary security protocols to guarantee a safe and polished environment.
Requirements
- Fluency in both German and English (written and spoken); additional languages are a plus.
- Proven leadership experience in hospitality office management or premium service environments.
- Strong interpersonal and communication skills; ability to engage with stakeholders at all levels.
- High standards for service quality and customer experience with a handson mindset.
- Entrepreneurial attitude with the ability to work independently in a lean and fastpaced environment.
- Strong organizational and problemsolving skills; detailoriented with an international mindset.
- Collaborative spirit with the ability to align with the broader Group Management team.
Benefits
- Work in a hightech designforward workplace in a prime downtown location.
- Attractive compensation and excellent career development opportunities.
- Be part of a pioneering team shaping the future of work and experience spaces.
- Engage with an inspiring international clientele and innovative brand concepts.
- A creative and dynamic environment with a passionate young team.
- Complimentary premium coffee drinks and snacks daily.
Are you ready to bring your energy expertise and leadership to a brand thats redefining work and communication Do you want to be part of an ambitious concept right in the heart of Frankfurt
Apply now and take the stage with SPARK. Were excited to meet you.
Employment Type
Full Time
