Director, Security Operations
Director, Security Operations
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Job Description
The Director Security Operations will be responsible for managing and overseeing all MLSE event operations at over 400 events a year. The Director Security Operations will effectively manage the delivery of security operations in a 24/7 dynamic highpaced environment with our employees unions law enforcement and thirdparty service suppliers while delivering outstanding customer service. Responsible for the Integrated Operations Centre the Director will oversee the use of systems by the security and dispatch teams as well as parking and ground transportation.
In addition to overseeing daytoday operations this role will constantly seek business improvements and craft new methods of service delivery by challenging the status quo. The successful candidate will have a proven track record of driving continuous improvement in a security delivery environment.
Schedule flexibility is a benefit of this position but this is a highly operational role that requires the Director to be onsite supporting their team to excel.
- Lead and direct a 350 team of managers supervisors guards and staff to deliver MLSEs security program with a relentless focus on operational excellence an engaged workforce and an exceptional fan experience.
- Oversee and manage thirdparty contracts and contractors ensuring highquality delivery of security services and value to MLSE.
- Work closely with security programs the leagues our teams law enforcement event operations and other operational units to deliver a program that meets security standard objectives and league compliance while delivering a seamless experience for fans employees vendors and visitors
- Coach mentor and inspire staff.
- Work with People & Inclusion and Workforce Planning to develop peoplefirst initiatives that support the recruitment onboarding training development and succession planning of our large inhouse guard team.
- Determine and implement the departments strategic initiatives goals and objectives of the team aligned with MLSEs Venue and Operations strategic plan.
- Ensure work is performed in a manner that ensures the safety of MLSE employees teams and fans and the public.
- Develop and oversee budgets including departmental labour spend thirdparty supplier costs and capital expenditures and effectively handle controllable expenses.
- Clearly define and contribute to financial and operational results including establishing financial and operational metrics and key performance indicators.
- Champion continuous improvement innovative thinking and a culture of service excellence.
- Lead in the industry by developing a network of contacts at local national and international venues.
Qualifications :
Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the Message to the Hiring Manager section of our online application.
- Bachelors degree or equivalent in experience related to security is required with 7 years of experience in a similar senior leadership capacity.
- 5 years of leading a multifaceted and highperforming team with a focus on coaching for influence.
- Venue facility or event experience leading large teams delivering security programs including highthroughput client security screening required.
- Welldeveloped risk management quality assurance and emergency management skills.
- Experience in labour relations vendor contract negotiations and management and outstanding customer/guest experience required.
- Proficient in business operations budget management problemsolving and data analysis.
- Moderate knowledge of security systems and technology including CCTV access control xrays metal detectors and credentialing programs required to lead a team of staff and contractors managing the physical security systems infrastructure.
- Superior leadership and management skills; able to lead a team and balance multiple competing priorities.
- Ability to perform multiple tasks in a fastpaced environment consistently meeting deadlines with accurate and detailed results.
- Excellent interpersonal and communication skills (written and oral) for effective interaction with all levels of company management and personnel.
- High level of integrity and strong sense of personal ownership and accountability.
- Ability and interest to work mostly evenings and on weekends and holidays.
- Results driven energetic creative and hardworking with a commitment to the highest quality of care and service. Has a reputation as a leader who gets things done.
- Strong communication skills comfortable collaborating with all levels of management and works well crossfunctionally in a team environment.
Additional Information :
Apply by: May 29 2025
We thank all applicants for their interest however only those selected for an interview will be contacted.
At MLSE we are committed to building an equitable diverse and inclusive organization.
We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
