Customer Service Representative
Customer Service Representative
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Job Description
Join Team Green! GFL Environmental is Hiring a Customer Service Representative in Edmonton AB!
The Customer Service Representative (CSR) position is responsible for providing primary customer contact. This position provides a critical role in establishing the public impression of GFL and becomes a reflection of who we are and what we stand for. This dynamic individual will be highly organized and confident in their ability to develop customer relationships and successfully manage expectations through effective communications in a personalized manner. The successful candidate will have a positive attitude and embrace the opportunity to resolve complex challenges.
About GFL:
At GFL were committed to investing in our people and fostering lifelong growth. Our employees proudly known as Team Green share a common goal of providing sustainable solutions that make our customers and communities GREEN FOR LIFE!
Heres why you should consider joining us:
- Competitive benefits plan including RRSP match orthodontics and vision coverage.
- With over 20000 employees across North America we offer a dynamic range of career opportunities diverse locations and growth potential.
- Actively contributing to local communities through our flagship Full Circle Project.
Key Responsibilities:
- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
- Interacts with Customers Customer Service Department Sales & Operations Staff reporting to Operations Manager.
- Fields incoming calls / emails from customers.
- Communicate with maintenance shop personnel.
- Must be able to communicate effectively and professionally via email telephone and twoway devices.
- Assist with month end billing process
- Receive process and enter contracts and agreements
- Data entry and monthly client reporting
- AR procedures including invoice inquiries adjustments credits and payments
- Assist with sales processes
- Other duties as assigned
Knowledge Skills & Competencies:
- PostSecondary Diploma or Degree Preferred
- Previous administrative or customer service experience an asset
- Strong communication and interpersonal skills.
- Strong customer focus.
- Proficient in MS Outlook Excel Word.
- Responsible individual with high energy and a positive attitude
- Clean professional image and sense of pride that promotes a positive team spirit
- Detail oriented with excellent organizational problem solving time management communication and interpersonal skills
- Enthusiastic selfstarter with a strong work ethic and proven track record for success
- Reliable team player that is supportive of company drivers and coworkers
- Work experience in the waste recycling or environmental services industries an asset
- Experience with Trux software an asset
If youre ready to be part of a dynamic team and contribute to our commitment to sustainability we invite you to apply! Join GFL where your skills are valued and opportunities for growth are limitless.
#GFLTalent
About GFL
At GFL our goal is to invest in our people and provide opportunities to grow for life!
- Our employees are affectionately known as team green a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!
- We offer a competitive benefits plan including RRSP match orthodontics and vision coverage
- With 20000 employees across North America we offer a dynamic set of career opportunities locations and growth!
- We appreciate all of the local communities we live and work in and actively contribute to them through our flagship Full Circle Project
- We believe investing in the future is the right investment our first fully electric truck is now in operation!
- GFL is traded on the NYSE & the TSX search GFL to see our stock performance
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
