JONAS ERP Technical Specialist/Business Analyst

Job Title: JONAS ERP Technical Specialist/Business Analyst

Department: IT Operations & Support

Anyone can apply from USA or Canada

Location: Toronto ON- Onsite (will provide relocation expenses to a certain level)

Travel Required: 10%

Subject Line: JONAS ERP Technical Specialist/Business Analyst

JOB DESCRIPTION

The JONAS ERP Technical Specialist/Business Analyst primary focus is on incident solutions.

Responsibilities include initial tests research and resolution of primary incidents and requests concerning the use of application software hardware products along with infrastructure constituents. This role involves implementing configuring customizing and maintaining the

JONAS ERP platform to meet the organizations operational and strategic needs.

The JONAS ERP Technical Specialist/Business Analyst is accountable for gathering information

through a client conversation leverage existing support tools and additional support staff if needed. Issues outside the scope of their capability or responsibility are escalated to IT Team Members or 3rd party support vendors.

Responsibilities: JONAS ERP Technical Specialist Role

System Implementation & Maintenance:

Lead the implementation and configuration of JONAS ERP modules to support organizational workflows.

Manage system upgrades patches and enhancements to ensure optimal performance.

Customization & Development:

Design and develop custom reports dashboards scripts and workflows within the JONAS ERP framework.

Build and maintain system integrations with other enterprise applications using APIs middleware or other tools

Troubleshooting & Support:

Identify analyze and resolve technical issues related to JONAS ERP.

Provide end-user support and training for ERP functionalities and best practices.

Actively monitor and respond quickly to incoming IT Service Requests

Assist with onboarding & offboarding of users

Contribute to the creation and updates of support documentation SOPs etc.

Log incidents and service requests and maintain relevant records:

o Identify and classify incident types and service interruptions

o Record incidents cataloging them by symptom and resolution

Data Management & Reporting:

Ensure the accuracy integrity and security of data within the ERP system.

Develop and deliver custom reports and analytics to support business decision-making.

Collaboration & Communication:

Work closely with cross-functional teams to gather requirements and provide ERP solutions that align with business objectives.

Communicate technical concepts clearly to non-technical stakeholders.

Project Management:

Plan and manage ERP-related projects including timelines budgets and deliverables.

Coordinate with vendors for troubleshooting licensing and system improvements.

Responsibilities: Business Analyst Role

Gather and analyze business requirements to identify needs and solutions.

Work closely with stakeholders to understand objectives and translate them into functional specifications.

Facilitate meetings workshops and interviews to gather and document requirements.

Create process flows wireframes and use case diagrams to illustrate workflows and solutions.

Conduct gap analysis to identify areas of improvement and recommend best practices.

Collaborate with the technical team to ensure requirements are met during development.

Validate solutions through testing and ensure alignment with business needs.

Prepare training materials and provide support during system implementation and rollouts.

Act as a liaison between business units and IT teams to maintain clear communication.

Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelors degree in computer science Information Technology Business Administration or a

related field or equivalent experience

PREFERRED SKILLS

Technical:

Strong expertise in JONAS ERP systems including module configuration and customization.

Familiarity in programming languages (e.g. Java C# Python SQL) and database management systems (e.g. SQL Server Oracle).

Hands-on experience with system integration techniques APIs and data exchange protocols (e.g. REST SOAP).

Hands experience with Microsoft Power Platform Products such as Power BI & Power Automate

Functional:

Understanding business processes such as finance supply chain HR and manufacturing.

Analytical skills to assess business needs and translate them into technical solutions.

Soft:

Excellent communication and interpersonal skills for cross-functional collaboration.

Strong problem-solving abilities and attention to detail.

Ability to work independently and manage multiple priorities.

Preferred Certifications:

ITIL v4

Project management certifications such as PMP or PRINCE2(nice to have)

SQL Administration (nice to have)

One or more or the following

o Certified Enterprise Resource Planning (ERP) Professional ICCP

o Microsoft Certified: Dynamics 365 Fundamentals (ERP) Microsoft

o SAP Certified Application Associate SAP

o Oracle Certified Professional (OCP) Oracle

o Workday Core Certification Workday

Education & Experience:

Bachelors degree in computer science Information Technology Business Administration or a related field or equivalent experience

Minimum of 8 years of experience in ERP system implementation support or development with at least 5 years in JONAS ERP.

ADDITIONAL NOTES

This is an On-site full-time role based 35 hours per week Monday through Friday 08:30 to

17:00 ET excluding holidays along with On Call support outside of these hours for critical operations and support situations as they arise.