ITO Service Delivery Lead
ITO Service Delivery Lead
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
- Job Type: Fulltime
- Job Location: Onsite based at Markham
- Schedule: MondaysFridays; may need to work oncall & after office hours as needed
Pathway Communications is looking for an experienced ITO Service Delivery Supervisor to lead the delivery of managed IT services across our client base. Youll drive performance lead a global team and ensure seamless operations across infrastructure security and compliance.
What Youll Do:
- Oversee patching monitoring backups and DR testing across client systems
- Manage client onboarding audits SLAs and compliance
- Build trusted relationships with client IT leaders and executives
- Lead a team of Service Engineers (Canada & India)
- Upsell & Crosssell IT services (Colocation Cloud Security)
- Regularly present reports to clients and internal leadership
Reporting to: VP Service Operations Weekly updates to CEO
Work with: Clients across all locations entire IT environments
Ideal Candidate: Strong MSP/IT services background handson with monitoring & security clientfacing ITILsavvy
Required Experience:
Senior IC
Employment Type
Full-Time
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