Customer Success Solutions Engineer
Customer Success Solutions Engineer
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$ 67000 - 72000
1 Vacancy
Job Description
Customer Success Solutions Engineer
Mississauga ON
We Offer
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
The opportunity
Are you passionate about creating seamless scalable logistics solutions that align with customer needs As a Customer Success Solutions Engineer youll combine technical expertise with a customerfocused approach to design and implement integrated logistics solutions that drive success for both our customers and Maersk. This role bridges the gap between strategic design and practical execution ensuring our customers experience exceptional value and service.
By joining Maersk as a Customer Success Solutions Engineer youll play a vital role in shaping how we deliver integrated logistics solutions empowering both our customers and our Sales Team to achieve success.
Key responsibilities
Solution Design and Development
- Lead the design costing and pricing of endtoend logistics solutions that align with customer requirements and business goals.
- Develop detailed solution designs including scope of services operating models cost estimates recommended pricing and projected P&L for Maersk.
- Create process flows and engineering visualizations for proposed solutions ensuring clarity and scalability.
- Analyze customer RFQs to determine requirements and calculate appropriate resource and size needs for each project.
CustomerCentric Collaboration
- Partner with Sales Representatives to bundle and position complementary logistics solutions that address customer pain points and deliver measurable value.
- Serve as a trusted advisor to the Sales Team translating technical logistics solutions into clear actionable customer value propositions.
- Collaborate with internal stakeholders across different transport modes (sea air road rail charter) to align and optimize solution delivery.
PostSale Excellence
- Take ownership of postcontract tasks to ensure smooth implementation and seamless execution of solutions.
- Act as the key point of contact for troubleshooting and resolving internal customer challenges during the implementation phase.
Continuous Improvement and Innovation
- Identify bottlenecks in solution delivery processes and recommend enhancements to improve efficiency scalability and customer satisfaction.
- Leverage datadriven insights to refine and optimize solution design and delivery strategies.
What Success Looks Like
Partnering with sales representatives providing tools and insights needed to confidently deliver highvalue solutions.
Customers experience seamless integration and exceptional results from Maersks endtoend logistics offerings.
- Solution delivery processes are optimized resulting in improved efficiency and customer satisfaction.
We are looking for
- 25 years of experience in logistics specializing in providing innovative solutions for warehousing trucking air freight and LCL shipments.
- Proven experience designing and delivering complex integrated logistics solutions in a B2B environment.
- Proficiency in English is mandatory. French Spanish and Chinese is an asset but not required.
- Strong analytical and solution design skills including process optimization and cost modeling.
- Excellent communication skills with the ability to translate technical solutions into clear customerfocused value propositions.
- Proficiency in creating visualizations and process flows to support customer proposals and implementation plans.
- Exceptional stakeholder management and collaboration abilities.
- A customerfirst approach with a focus on delivering highimpact measurable outcomes.
- A proactive problemsolver who thrives in dynamic crossfunctional environments.
- A collaborative team player who values continuous improvement and innovation.
Company Benefits:
Medical
Dental
Vision
RRSP
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $67000$72000 CAD*
*The abovestated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in Canada
You must be legally authorized to work in Canada.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Employment Type
Full-Time
