Front Office Manager
Front Office Manager
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Job Description
At Oaks Cypress Lakes Resort every guests journey begins with you. As we embark on an exciting transformation to restore the resort to its iconic status were seeking a dynamic experienced and guestfocused Front Office Manager to lead our talented team and create unforgettable hospitality experiences.
About the Role
Oaks Cypress Lakes is entering a new era of excellence with significant refurbishments across our conferencing facilities food and beverage offerings and accommodation. As Front Office Manager youll be at the forefront of this transformationleading a team that sets the tone for the guest experience and ensuring every arrival reflects the resorts renewed vision of worldclass hospitality.
Key Responsibilities
- Lead mentor and inspire the Front Office team to deliver exceptional service.
- Welcome guests with warmth and professionalism ensuring seamless checkin and checkout.
- Champion clear and professional communication among guests and team members.
- Provide handson training and development to uphold service excellence.
- Oversee daily front office operations with accuracy efficiency and attention to detail.
- Handle guest feedback with empathy and swift resolution.
- Manage guest accounts reservations and reporting requirements.
- Create and optimise staff rosters in line with operational demands and budgets.
Qualifications :
Were seeking a natural leader who thrives in a fastpaced hospitality environment. Youll bring:
- At least 2 years of experience in a hotel supervisory role (Front Office or similar).
- Strong leadership skills with the ability to inspire support and coach a diverse team.
- Outstanding communication skills written verbal and interpersonal.
- A passion for hospitality with a proactive approach to guest service.
- A solid understanding of front office systems and trust accounting.
- A solutionsfocused mindset with a calm and confident approach under pressure.
- Availability to work a rotating roster including weekends and public holidays.
Oaks Cypress Lakes Resort is undergoing a landmark refurbishment revitalising our conferencing spaces food and beverage offerings and accommodation to reclaim its position as a premier destination in the Hunter Valley. This is your opportunity to be part of a legacy in the makinga team committed to excellence innovation and delivering an iconic guest experience.
Additional Information :
Join our positive and vibrant team and be rewarded with these team benefits:
- Highly competitive salary
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the companys business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands Experience oz Adrenaline and RedBalloon)
- Discount on Furniture
- Wellbeing programs with Uprise (EAP)
Our people drive the success of our business so we will invest in your skills to allow you to grow and progress through your career. Youll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
