Assistant Director of Annual Giving, Student Engagement Center
Assistant Director of Annual Giving, Student Engagement Center
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$ 4000 - 400000
1 Vacancy
Job Description
The University of Tennessee Foundation Inc. (UTFI) invites applications and nominations to fill the position of Assistant Director of Annual Givingfor the Student Engagement Center on the University of Tennessee Knoxville campus. Reporting to the Associate Vice Chancellor the Assistant Director of Annual Giving is responsible for executing and managing the Engagement Center Program in coordination with other members of the annual giving team.
The purpose of this position is to recruit hire train manage motivate and coach the performance of up to six student managers and 70 student employees to secure over $400000 and 4000 donors for UT Knoxville colleges units and programs.
Responsibilities
Job responsibilities include but are not limited to:
Optimize Student Outreach: Manage the performance of up to 30 student callers and approximately 6 members of the student management team during nightly calling shifts. Provide ongoing training for students to ensure their success with all donor types/programs confirmations texting emails and pledge documentation. Facilitate practice phone calls with students to help improve their performance. Write calling scripts for students to use to guide their conversations with alumni and donors. Recruit review applications interview and hire students each semester until capacity (approximately 70 student callers) is reached.
Program Management & Strategy: Analyze calling statistics and performance reports to strategize and determine caller assignments set nightly fundraising goals and identify areas in need of improvement. Develop and implement plans to address areas in need of improvement and provide incentives to callers to address these areas. Review and update training materials and methods to continually improve training processes. Communicate with alumni donors and other prospects as needed to address questions and concerns. Supervise student work paperwork and support interview processes with scheduling interviews and other related materials as needed.
Administrative: Oversee hiring paperwork process to ensure student paperwork is processed in a timely manner. Collect and send paperwork for everification. Assist Engagement Center Assistant with supervision of daytime student office workers and help with the management of the Annual Giving intern. Become an adept user of RNL Engage Mongoose Cadence and Thankview.
Qualifications
Required Education and Experience
The candidate who fills the Assistant Director of Annual Giving position is required to have:
- Bachelors degree
- 3 years with a bachelors degree or 1 year with a graduate degree with related experience in working in a call center telemarketing sales and/or customer service
- 1 year of supervisory experience including supervising student workers volunteers and/or interns
- Knowledge of basic computer operating systems and programs such as Microsoft Office
- Excellent written and communication organization and interpersonal skills
A valid drivers license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general any significant driving offense less than 12 months old will eliminate the application from consideration for the position.
Note Candidates holding a graduate degree must have at least 1 year of experience.
Preferred Education and Experience
In addition to meeting the required qualifications the preferred candidate will have:
- Masters degree
- Experience with automated calling software
- Prior student management experience
- Knowledge of RNL Engage and a major CRM platform
- Experience as a trainer training or coaching college student personnel
Application Process:Priority will be given to applications received on or before May 30 2025 via our DASH application system. Applications must include a completed candidate profile cover letter and resume. Candidates selected to move forward in the evaluation process will be asked to provide contact information for three professional will not be contacted without explicit permission of the candidate.
When determining minimum qualifications only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.
Applicants must be legally authorized to work in the United States on a fulltime basis without need now or in the future for sponsorship for employment visa status.
Questions about the search may be directed to.
Target Start Date: July 2025
Benefits: The Foundations greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:
- Generouspaid leave accruing up to 24 days of vacation and 12 days of sick leave annually plus 14 paid holidays and administrative closing days
- Flexible work arrangements offering a hybrid schedule to most team members
- Educationbenefitsfor employees and their dependents at UT System campuses
- Retirementand deferred compensation plans including 401(k) 403(b) etc.
- Comprehensive medical dental and visioninsuranceplans
- Employeediscountsto attractions services and goods
The Foundation:The University of Tennessee Foundation Inc. is a notforprofit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the topperforming advancement organizations in higher education UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.
The University of Tennessee Knoxville has been advancing knowledge and enriching lives since its founding in 1794. Tennessees flagship public research university UT Knoxville is a diverse community whose shared commitment to discovery creativity and education combines with a tradition of service and engagement to carry the Volunteer spirit throughout the state and around the world. UTs campushome to more than 36000 students and 9000 faculty and staff membersis part of the vibrant city of Knoxville located on the Tennessee River with the Great Smoky Mountains nearby.
The UT System: The University of Tennessee System is comprised of campuses at Knoxville Chattanooga Pulaski Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.
The University of Tennessee Foundation Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race color national origin religion sex pregnancy marital status sexual orientation gender identity age physical or mental disability genetic information veteran status and parental status or any other characteristic protected by federal or state law.
Required Experience:
Director
Employment Type
Full-Time
