Application Support Analyst

Maximo Application Support Analyst

Location:Cincinnati Ohio (Hybrid or Remote)
Department: Global Cloud Services Team
Employment Type: Full-time

About Naviam
Naviam is a fast-growing globally recognized leader in enterprise asset management backed by over 30 years of industry expertise. With a workforce of 325 professionalsincluding more than 100 in the deliver best-in-class IBM Maximo solutions to clients across North America the UK Australia New Zealand and Southeast Asia.

As a Platinum-accredited IBM Business Partner Naviam provides complete Maximo lifecycle services from implementation to fully managed cloud-hosted solutions. Our customers span a range of industries including Oil & Gas Facilities Management Pharmaceuticals Manufacturing and Utilities.

Position Overview
We are seeking a Maximo Application Support Analyst to join our high-performing Global Cloud Services this role you will provide both functional and technical support for the IBM Maximo Application Suite and related partner solutions. Youll be responsible for troubleshooting issues deploying and configuring applications and ensuring excellent customer service through clear communication and timely problem resolution.

This is a great opportunity for a detail-oriented technically skilled professional who thrives in a collaborative fast-paced environment.

Responsibilities and Duties

• Serve as a functional/technical SME for Maximo its add-ons and partner solutions.

• Provide excellent technical support services; take ownership of issues and prioritize them per procedures and SLAs.

• Track diagnose replicate and resolve application issues.

• Deploy and configure applications using documented standards and best practices.

• Interpret system errors at a basic level and assess risk escalating when appropriate.

• Use technical resources and team knowledge to research problems and develop solutions.

• Monitor service request queues (phone and ticketing system) and respond promptly.

• Communicate technical solutions clearly to both technical and non-technical audiences.

• Maintain detailed documentation of resolutions and contribute to the support knowledge base.

• Act as the primary point of contact throughout the ticket lifecycle coordinating with customers vendors partners and internal teams.

• Document recurring issues and work toward permanent resolutions.

• Escalate complex problems to senior team members as needed.

• Customize and configure Maximo to support specific client needs and add value.

• Participate in after-hours on-call support rotation for emergency issues.

• Support special projects and perform other related duties as assigned.

Qualifications

• Excellent customer service skills and a client-focused mindset.

• Strong troubleshooting analytical and problem-solving abilities.

• Proven capability to evaluate technical issues and deliver effective resolutions.

• Effective communicator with both technical and non-technical stakeholders.

• Highly dependable detail-oriented and adaptable in a dynamic environment.

• Education or experience in Computer Science Information Systems or IT preferred.

• Ability to understand and write SQL queries.

Preferred Skills

• Excellent verbal and written communication skills.

• Strong time management and task prioritization.

• Structured detail-focused approach to troubleshooting.

• Comfortable working with stakeholders at all levels.

• Strong interpersonal and organizational skills.

• Self-starter with the ability to manage multiple tasks independently.

• Passion for continuous learning and collaborative problem-solving.

• Familiarity with report writing tools and database querying.

• Experience documenting technical issues and resolutions.

Why Naviam
At Naviam youll join a collaborative innovative team driving the future of asset management. Youll have opportunities to grow your skills work with cutting-edge technologies and make a meaningful impact for clients around the world.