Capacity Planning Analyst
Capacity Planning Analyst
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Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cuttingedge technology compassionate service and worldclass user experience design.
As a Capacity Planner at Collective Health you will play a pivotal role in ensuring our operational teams are optimally staffed to deliver exceptional service to our members and clients. You will be the strategic partner who translates operational needs into actionable staffing plans driving efficiency and costeffectiveness across our diverse operational functions. This is an exciting opportunity to make a tangible impact on our ability to scale and serve our growing customer base.
What youll do:
- Collaborate closely with leaders across various operational teams (member eligibility claims processing customer service etc.) to gain a deep understanding of their workflows volumes and service level objectives.
- Develop and maintain accurate shortterm and longterm capacity forecasts using historical data business trends and anticipated changes.
- Translate capacity forecasts into strategic staffing plans identifying optimal staffing levels by skill and channel to meet operational demands.
- Partner with Finance Recruiting and Training teams to coordinate hiring plans ensuring alignment with budget and onboarding timelines.
- Analyze staffing models and scenarios to identify opportunities for efficiency improvements and cost optimization.
- Develop and present capacity plans and recommendations to operational leadership and stakeholders.
- Monitor key performance indicators (KPIs) related to staffing and operational performance identifying potential risks and opportunities.
- Work with operational teams to ensure they have the necessary tools and insights to effectively manage team performance against capacity plans.
- Contribute to the continuous improvement of our workforce management processes and methodologies.
To be successful in this role youll need:
- Bachelors degree in a relevant field such as Business Administration Finance Economics Industrial Engineering or Operations Research preferred.
- Proven experience (typically 3 years) in capacity planning workforce management or a related analytical role preferably within a serviceoriented or healthcare environment.
- Strong analytical and problemsolving skills with the ability to interpret complex data and translate it into actionable insights.
- Proficiency in forecasting methodologies and capacity planning techniques.
- Excellent communication and presentation skills with the ability to effectively convey complex information to various audiences.
- Strong collaboration and interpersonal skills with the ability to build effective working relationships across different teams.
- Experience with workforce management software or advanced proficiency in spreadsheet software (e.g. Excel Google Sheets) for data analysis and modeling.
- A proactive and resultsoriented mindset with a focus on driving efficiency and continuous improvement.
- Familiarity with healthcare operations or TPA services is a plus.
Pay Transparency Statement
This is a hybrid position based out of one of our offices: Plano TX or Lehi UT. Hybrid employees are expected to be in the office three days per week (Plano TX) or two days per week (Lehi UT). #LIhybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal equity. In addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Why Join Us
- Missiondriven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive worklife balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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IC
Employment Type
Full Time
