Senior Technical Writer | Security Content Developer
Senior Technical Writer | Security Content Developer
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1 Vacancy
Job Description
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers worldclass innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
The Senior Technical Writer Security Content Developer will be responsible for developing and improving cloud security documentation that enables employees customers and partners to understand ServiceNow platform security.
In addition to developing new documents with a particular focus on AI initially this role includes performing editorial review of existing collateral at a predefined cadence and improving collateral creation and maintenance processes.
The successful candidate will be a creative and resourceful team player with the drive to deliver meaningful and engaging documentation on time in a fastpaced environment. They will have the flexibility to learn new topics quickly as well as having experience with editing documentation development using Adobe Creative Cloud and Microsoft Office Suite.
What you get to do in this role:
Support the Security Training and Resources team in their mission to provide quality up to date security content to equip ServiceNows partners employees and customers in elevating their knowledge of ServiceNows cloud and platform security.
New Content
- Create internal and external facing collateral with particular focus on AI in collaboration with security subject matter experts explaining complex technical information in a clear and concise manner. Collateral could be in the form of white papers responses to industry changes or events blog posts presentations knowledge base articles etc.
- Build collaborative relationships with security subject matter experts. Be a voice of clarity and take a consultative approach with our key stakeholders ensuring consistency and consumability of message.
- Set expectations with key stakeholders for collateral development project deadlines roles and responsibilities.
- Drive ontime delivery of collateral to the highest standard.
- Translate complex information and ideas into intuitive engaging and effective explanations diagrams and other content.
- Ensure all collateral follows ServiceNow style tone and brand guidelines.
- Own maintain improve and document content creation processes
Editorial Review
- Own maintain improve and document editorial review process.
- Perform periodic editorial review of all collateral including recommendations for refinement of structure and flow ensuring completeness consistency and suitability for audience.
- Make recommendations for future enhancements to existing collateral based on editorial review and/or in response to industry regulatory or product changes.
Communications
- Create and publish key messaging on behalf of the team (changes to collateral new collateral updates to processes etc.) for employees and partners in various delivery channels tailored to each audience.
- Own develop maintain improve and document communication processes.
- Measure and report communication metrics.
Qualifications :
Requirements:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- A minimum of 6 years in a similar or appropriately relevant role required.
- Bachelors degree in English language journalism communications or a related field preferred but will consider applicants with equivalent workrelated experience.
- Expert in Adobe InDesign including the ability to quickly and efficiently edit and manipulate text tables graphics and table of contents.
- Expert in Microsoft Office suite: Word Excel Outlook PowerPoint SharePoint Teams
- Industry experiences relevant to cloud security or other technical fields are a plus.
- Writing samples are required to be provided upon application.
To be successful in this role we need someone who has the following traits and skills:
- Be resourceful selfmotivated selfdirected and able to independently manage workload with a high degree of initiative strong collaboration skills and the ability to communicate ideas decisions and receive feedback from stakeholders remotely with a global team spanning many different time zones
- Be a strong team player and excellent communicator with the ability to foster positive and productive relationships
- High degree of flexibility with the ability to work in a fastpaced everchanging environment
- Demonstrated excellent written and oral communication skills.
- Proven track record of editorial review with focus on document structure flow suitability for audience and key messaging.
- Exceptional listening and notetaking skills are a must.
- Demonstrated ability to receive verbal instructions and execute them with minimal followup or oversight
- Excellent organizational skills with high attention to detail and consistency.
- Ability to identify inconsistencies and flag potential issues and risks within our content
#SecurityJobs
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
