Technical Support
Technical Support
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Job Description
Job Title: Technical Support Customer Service Agent
Location: Doral FL (OnSite Only)
Job Type: FullTime
Pay: $18.00 per hour (nonnegotiable)
About Us
We re a fastgrowing consumer tech company specializing in smart scenting devices that elevate spaces through fragrance innovation. Our mission is to enhance environments with intentional aroma experiences and customer satisfaction is at the heart of everything we do.
Position Overview
We are seeking a techsavvy and customeroriented Technical Support Customer Service Agent to join our inhouse team in Doral FL. In this role you ll help customers resolve technical issues with our smart scent diffusers via phone chat SMS and virtual troubleshooting sessions. This is a handson support role where your problemsolving and communication skills will shine.
What You ll Do
- Provide realtime technical support for our smart scent diffuser devices and mobile app.
- Assist customers with connectivity firmware misting settings and onboarding/setup.
- Respond to inquiries via phone email SMS and live chat.
- Document all customer interactions using a support platform (Gorgias).
- Use VoIP platforms like RingCentral or Aircall for support calls.
- Resolve general customer service issues such as order status returns and product guidance.
- Identify and escalate recurring issues and contribute to our support knowledge base.
Requirements
What You ll Need
- 2 years of customer service experience (3 preferred) including at least 1 year in technical support.
- Proficiency with support platforms like Gorgias Zendesk or Freshdesk.
- Experience with VoIP systems (e.g. RingCentral Aircall).
- Excellent communication skills able to clearly explain tech to nontechnical users.
- Ability to stay calm professional and solutionoriented during escalations.
- Strong attention to detail and organizational skills.
- Experience in a fastpaced or startup environment is a plus.
- Bilingual (English/Spanish) is a strong plus.
Additional Requirements
- Must reside in or near Doral FL and be able to work onsite daily.
- Must be authorized to work in the United States (no sponsorships offered).
- Must be able to verify legal work eligibility.
Benefits
Compensation Benefits & Schedule
- Pay: $18.00/hour (firm cap)
- Schedule: FullTime OnSite
- Work Location: One location (Doral FL)
- PTO and Holiday Pay
Ready to help shape the future of scent technology while providing outstanding technical support Apply today!
What You ll Need 2+ years of customer service experience (3+ preferred), including at least 1 year in technical support. Proficiency with support platforms like Gorgias, Zendesk, or Freshdesk. Experience with VoIP systems (e.g., RingCentral, Aircall). Excellent communication skills able to clearly explain tech to non-technical users. Ability to stay calm, professional, and solution-oriented during escalations. Strong attention to detail and organizational skills. Experience in a fast-paced or startup environment is a plus. Bilingual (English/Spanish) is a strong plus. Additional Requirements Must reside in or near Doral, FL and be able to work on-site daily. Must be authorized to work in the United States (no sponsorships offered). Must be able to verify legal work eligibility.
Employment Type
Full Time
