Incidents Business Analyst
Incidents Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations trend analysis and service operations in a remote environment. This role requires a strong background in incident management regulatory awareness and cross-functional communication. While open to all industry backgrounds prior experience with Sanofis Digital IT department is strongly preferred.
Responsibilities:
- Manage and respond to application incident escalations.
- Analyze incident trends and recommend preventive measures.
- Support compliance with regulatory data privacy and cybersecurity standards.
- Collaborate with internal teams to ensure timely resolution of incidents.
- Document and improve incident and service management processes.
- Contribute to application lifecycle activities (e.g. system retirement).
- Use tools such as MS Office 365 SharePoint Teams and Zoom for communication and documentation.
- AA Degree: More years of experience or higher education is acceptable.
- Minimum of 6 years experience in similar role.
- Previous incident management experience.
- General knowledge/ experience with compliance regulatory data privacy and cybersecurity requirements.
- Previous experience responding to escalation requests application incident escalations.
- Previous experience analyzing incident trends.
- MS Office share point teams zooms Office 365.
- Experience in incident and service management.
- Application life cycle retiring systems etc.
- ServiceNow Jira experience is a plus.
Employment Type
Full Time
