Front Desk Agent-Full Time (Harrah's Ak-Chin Casino)
Front Desk Agent-Full Time (Harrah's Ak-Chin Casino)
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Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL JOB FUNCTIONS:
- Checks guest in and out of hotel following established procedures
- Acts as hotel cashier following established procedures including accurate record keeping posting of charges billing disputes and cash payment handling.
- Accurately informs guests of shows facilities services and room amenities available at Harrahs.
- Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
- Follows up with each guest as needed.
- Assist guests with information about local area attractions
- Answers phone professionally and energetically and assists guests with questions/ concerns.
- Proactively checks reservations for accuracy to ensure seamless service.
- Maintain energy level and remain attentive while standing on feet during throughout 810 hour shift.
- Must be able to lift 50 pounds.
- Must be able to stand up to 10 hours per day.
- Maintains a clean and spotless work area.
- Outgoing personality.
ADDITIONAL JOB DUTIES:
- Offers assistance to guests with luggage in the absence of a Bell Person to reduce wait time for guests.
EDUCATION and/or EXPERIENCE:
- High School Diploma or GED required
QUALIFICATIONS:
The requirements listed are representative of the knowledge skill and/or ability required to fulfill the obligations of this position.
- Must have customer service experience.
- Computer experience and proficiency in common computer applications and Internet Use is required.
- Must be able to speak read write and understand English.
- Must possess the ability to add subtract multiply and divide.
- Must present a polished impeccable appearance and a professional demeanor.
- Must perform duties with a sense of urgency.
- Must be able to work flexible hours and be open to corrective feedback and direction.
- Must be personable and energetic.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to handle large/heavy items up to 50 pounds.
- Must be able to sit stand bend squat walk and run.
- Must be able to stand up to 10 hours per day.
- Must be able to work with and tolerate areas containing varying noise and temperature levels illumination vibration crowds and areas with secondhand smoke
- Must be able to work at a fast pace efficiently.
- Must be able to respond to visual olfactory and aural cues.
- Must be able to operate in mentally and physically stressful situations
- Must be able to work a flexible schedule including weekends evenings and holidays
DISCLAIMER:
Preference is given to AkChin community members and members of other recognized Arizona tribes.
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
