UX Researcher (HR) - (Hybrid)
UX Researcher (HR) - (Hybrid)
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1 Vacancy
Job Description
Greetings!
Our client is the worlds largest credit union with over 10 million members over $149 billion in assets and over 23000 employees.
Our client Navy Federal Credit Union is seeking a UX Researcher (HR)15500Hybrid in Vienna VA/Pensacola FL/Winchester VA. You seem to have a rocksolid profile and your overall background seems to be a great match for the position.
Please review the below information for clarity on the position description.
Description
To assist in planning leading and formulating usercentered design strategies and solutions for experiences and initiatives using insights and inputs gathered from moderately complex profile research projects psychology and user experience (UX) best practices. Serve as a change agent looking for new ways to solve moderately complex problems. Work crossfunctionally to conduct research and perform analysis to uncover opportunities and formulate innovative solutions that deliver value and create exceptional experiences. Works under limited supervision from higher level peers and/or leadership on moderately complex projects and analysis. Exercises judgement within defined procedures and practices.
Responsibilities
- Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
- Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners moderate analyze synthesize make recommendations regarding prioritization and deliver results
- Lead the development and maintenance of experience and journey maps throughout life cycle of projects
- Perform the gathering analyzing developing and creating user stories that capture the users needs
- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods such as surveys
- Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence upwards and laterally to drive organizational change and alignment
- Package insights into tools and assets for designers product managers and product marketing managers to leverage (personas design principles scenarios live workshops or brainstorms etc.)
- Support project team members in transforming research findings and insights into innovative solutions in order to inform both user and business problems and deliver measurable outcomes
- Create artifacts educational tools experiences and processes that help build and evangelize UX Research within the larger organization
- Collaborate with business partners stakeholders and crossfunctional teams to champion a centric approach to Navy Federals products and services based on findings and feedback
- Serve as liaison regarding moderately complex research and how the findings relate to other channel services
- Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
- Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements to enable justification and prioritization
- Lead user experience initiatives with assignments across work streams
- Perform other duties as assigned
Qualifications
- Experience in user experience/market/consumer research project management and analysis in support of strategic planning initiatives
- Wellversed in multiple research methodologies such as 1:1 usability studies both inperson and remote ethnography contextual interviews innovation and codesign workshops journey mapping eyetracking unmoderated usability focus groups card sorting persona development surveys siteintercept benchmarking and other user testing techniques
- Ability to multitask and prioritize multiple projects with minimal direction
- Experience using thirdparty UX research platforms to recruit participants and conduct studies
- Experience with quantitative market research methods to enable effective partnership with market researchers
- Experience in quantitative behavioral analysis and statistical concepts
- Experience creating research deliverables (frameworks videos toplines etc.)
- Working knowledge of financial industry best practices/trends products and services
- Significant experience working and communicating with all levels of employees management stakeholders and vendors; build relationships through rapport trust diplomacy and tact
- Experience with Agile methodologies and principles (Scrum XP Lean etc.)
- Advanced communication skills with strong ability to synthesize and communicate ideas visually verbally and in writing
- Effective skill in research analysis problemsolving and negotiation
- Advanced interpersonal verbal and written communication skills
- Effective and proficient word processing database spreadsheet and presentation skills
- Advanced planning organizational and problem solving skills
- Desired background in related fields such as tech product development design
- Desired experience with design thinking
- Desired Masters Degree Human Factors Social Science Strategy Market Research Psychology Information Technology Design Cognitive Science and/or the equivalent combination of education training or experience.
Employment Type
Unclear
