Chief of Vehicle Services
Chief of Vehicle Services
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Job Description
Summary Statement
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
- Monitors evaluates and analyzes statewide vehicle services operations by reviewing statistical activity reports interacting with employees and customers and investigating complaints or charges to determine compliance with regulatory requirements efficiency and effectiveness of services and uniformity of procedures.
- Plans and directs vehicle services operations by recommending and implementing new/revised policies procedures and programs and advising staff on technical legal personnel and operational problems.
- Interfaces orally and in writing with the public attorneys law enforcement media court officials vehicle dealerships finance companies state agencies other states motor vehicle agencies and trucking and leasing companies to gather information; increase public awareness; provide interpretations and explanations of laws regulations policies and procedures; resolve problems; and render decisions not specifically prescribed by statutory or regulatory requirements.
- Plans assigns reviews and evaluates the work of subordinate personnel.
- Develops prepares justifies and controls the Vehicle Services budget.
- Drafts legislation and reviews; evaluates and analyzes proposed and newly enacted laws; and advises the Division Director on the feasibility of implementation and impact on current laws rules regulations programs and operations.
- Develops policies and procedures regarding the licensing of dealerships.
- Conducts hearings involving alleged law violations by vehicle dealerships; presents facts; explains laws rules and regulations; and renders decisions such as suspending/rescinding dealerships licenses and suspending temporary license plate or dealer plate privileges for proven violations.
- Develops and evaluates training programs for service employees.
Job Requirements
JOB REQUIREMENTS for Chief ofVehicle Services
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Three years experience in interpreting motor vehicle laws rules regulations standards policies and procedures.
- Six months experience in budget administration which includes managing developing analyzing and implementing budgets; developing strategic plans and establishing internal control.
- Six months experience in planning developing implementing and evaluating programs.
- Six months experience in developing policies and procedures.
- Knowledge of operations management which includes planning directing coordinating controlling and evaluating operations typically through subordinate supervisors.
Conditions of Hire
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application online all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800)or by visiting . You may also call (302)or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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