Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative (CSR) Join Our Growing Team at MasterTech!
Are you looking for a fulfilling career with one of the top local companies in the plumbing and HVAC industry If so MasterTech Plumbing Heating and Cooling is the perfect place for you! Our team enjoys competitive pay fantastic benefits and excellent growth opportunities in a supportive and dynamic work environment.
About the Role
Are you a problemsolver who loves helping people make great choices Do you thrive in fastpaced situations and enjoy providing topnotch customer service If so wed love to meet you!
As aCustomer Service Representative (CSR) youll be the friendly voice our customers rely on to resolve issues schedule appointments and ensure they receive5star service. Youll need to stay calm under pressure think quickly and handle a variety of situations with professionalism and care.
What Youll Do
- Assist customers with inquiries troubleshooting and scheduling appointments.
- Enter and manage customer information accurately in our system.
- Follow up with outbound calls to ensure customer satisfaction.
- Provide both service and sales support helping customers make informed decisions.
- Work collaboratively with a great team that values trust respect and having fun while working hard.
- Be open to coaching and continuous learning to enhance your skills.
- Participate in an oncall rotation for afterhours weekend and holiday support when needed.
- Afriendly customerfocused personalitywith a genuine desire to help people.
- High school diploma or GED.
- Professional and courteous communication skills (both verbal and written).
- Strong attention to detail and solid data entry skills.
- Quick thinking and good judgment in handling customer concerns.
- Emotional intelligence and the ability to stay calm under pressure.
- Experience in customer service and/or sales is a plus.
Why Join Us
We value our employees and offer a competitive salary with excellent benefits including:
- Competitive Pay $18$20/hr (DOE) Bonus and Incentives
- Health vision and dental insurance
- Paid vacation and 8 paid holidays
- 401K with company match
- Paid career and skills development opportunities
- Fun team events and occasional snacks & treats
- Employee discounts on HVAC and plumbing services
- A supportive and enjoyable work environment
Ready to Apply
If youre hardworking teamoriented and passionate about delivering exceptional service wed love to hear from you! Apply Nowto take the first step toward an exciting and rewarding career with us.
Required Experience:
Manager
Employment Type
Full-Time
