Documentation Expert

Title: Documentation Expert

Location: Des Plaines IL 60016 (Onsite)

Duration: 6 months contract

Job Overview:

The Compliance Services Specialist II position manages various transactional roles within the Compliance Services team including processing of new vehicle paperwork or annual registration renewals for vehicles managed by Wheels fleet management company. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry and be wellversed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.

In addition to having a clear understanding of the responsibilities of a Compliance Services Specialist I a Compliance Services Specialist II will.

Key Responsibilities Essential Functions:

• Provide leadership to their respective teams by monitoring workflow providing reports distributing daily work escalating timeliness/quality concerns to supervisor.
• Create/manage SOPs for internal processes SME for Compliance Services
• Research legislative changes which may affect title/reg transactions and provide results to the manager for additional investigation and/or system and letter updates.
• Partner with a supervisor to investigate and resolve client issues and help manage escalation to completion.
• Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions.
• Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement
• Monitor and manage outlier reporting and provide additional followup to ensure transactions are processed in a timely manner.
• Provide training and mentoring to newest specialists to develop skills.
• Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.
• Offer support with inbound compliance response center/call center
• Employee shall complete notary tasks for the business as requested (notarizing documents affidavits etc.)

Leadership Responsibilities:

• This position has no leadership responsibilities.

Competencies Skills:

• Ability to speak and write clearly confidently and succinctly in communications with dealers tag agencies government agencies and clients.
• Strong customer service skills with the ability to interact with internal/external customers with diplomacy and tact.
• Strong critical thinking skills
• Multitask in a demanding environment while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
• High attention to detail to ensure accuracy and ability to audit invoicing.
• Demonstrate excellent follow up and problemsolving skills.
• Complete basic math functions to calculate complex tax documents.
• Proficient with Microsoft Windows and the various software it offers. (Visio Word Excel Office Etc.)
• Proficient with webbased systems and databases and knowledgeable with navigating the internet.
• Strong networking skills with the ability to negotiate cost and pricing with various vendors.
• Must be selfmotivated work well in a team environment and demonstrate leadership qualities.

Qualifications :

Education and Experience:

• High school diploma or equivalent required
• 35 years of previous office or customer service experience
• Use of Salesforce request management system to engage and respond to client / driver requests

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract