Customer Service Agent
Customer Service Agent
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Job Description
Job Description
Swift 7 Consultants is seeking a motivated and customerfocused Customer Service Agent to join our team in Akron. The ideal candidate will be responsible for handling client inquiries resolving concerns in a timely manner and ensuring an excellent customer experience. This role is ideal for individuals who are detailoriented efficient and enjoy problemsolving in a fastpaced environment.
Responsibilities
Respond to customer inquiries via phone email and inperson with professionalism and clarity
Provide accurate information regarding services policies and procedures
Handle complaints offer solutions and follow up to ensure resolution
Maintain and update customer records using internal systems
Collaborate with internal departments to address client needs efficiently
Meet individual and team performance targets
Uphold a high level of client satisfaction through effective communication
Qualifications :
Qualifications
High school diploma or equivalent (associate or bachelors degree preferred)
Previous experience in customer service or client support roles
Strong verbal and written communication skills
Excellent interpersonal and problemsolving abilities
Ability to manage time effectively and handle multiple tasks
Proficiency in using computer systems and Microsoft Office applications
Positive attitude and a teamoriented mindset
Additional Information :
Benefits
Competitive salary ranging from $32000 to $42000 per year
Growth opportunities within the company
Continuous skill development and training
Supportive and professional work environment
Fulltime schedule with consistent hours
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
