Customer Service Executive

Job Description

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customercentric servicing support resolution on customers concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers use of our data and tools through specialty expertise engagement and solutions; and serves as a liaison between the Commercial team Customer Success and Operations. In this role you will execute against specific client support related activities primary responsible for maintaining/enhancing customer relationships responding to clients by focusing on resolution and triaging of client queries and driving overall client satisfaction.

RESPONSIBILITIES

Raise the bar on customer satisfaction by providing digital support and servicing to customers via NIQ Customer Service Online platform

Create consistent memorable and AIenabled customer and employee experiences to support the NIQ growth agenda

Working with Customer Support Lead Product Leader and Customer Success team in building a client communication on Product Enhancement Universe Update & Delivery Details

Build upload and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform

Communicate on Product Enhancement Universe Update & Delivery Details to stakeholders

Provide clear and accurate responses as well as market expertise to stakeholders

Achieve competency in NIQ proprietary data mining platform and driving customers usage and adoption

Achieve competency in Microsoft Dynamics manage dashboards to track and analyze Key Performance Indicators

Coordinate both local and international sales request as part of NIQ global network driving NIQs bottom line across the organization

Qualifications

A LITTLE BIT ABOUT YOU

Curiosity will bring you to understand where the market is moving and to provide business solutions based on the clients needs. Your chance to deliver highquality client services at all the time is here working together with our client business partners while your communication skills will help you to adapt to the multidiverse working culture.

Bachelors or Masters Degree from reputable universities

Highly motivated recent graduate or professional with up to 5 years of experience in relevant field which required communication and analytical skills (e.g. account management client servicing business/market analyst etc.)

Understanding of growth and brand strategy

Ability to work independently and comfortable working in a digitally enabled environment

Good client service skills and ability to communicate and write effectively in English and local language

Knowledge of Microsoft Office

Basic knowledge in statistics would be an added advantage

We offer:

A diverse work environment

Learning achievement academy

Global exposure and engagement

Skill development

Engaging and challenging work within our portfolio of global clients

Culture of performancebased rewards

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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