Customerâ¯Service Consultant â Process Associate - Spanish - Remote EU
Customerâ¯Service Consultant â Process Associate - Spanish - Remote EU
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Job Description
Inviting applications for the role ofCustomerService Consultant Process Associate Spanish Remote EU
Responsibilities
Answering phone calls in the languages mentioned with a nice controlled voice on a priority established by the teamleader.
Being able to communicate effectively both verbally and in writing.
Able to sense other peoples emotions and provide the answer or support based on their needs.
Have a highlevel tolerance without losing temper or being irritated by the daytoday situation.
Easy adjust to changing scenarios regarding ways of working.
Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
Receiving and placing customer orders for the inscope products/services (leasing credit bank accounts);
Customer service through electronic channels.
Projecting a positive image of the company and brand.
Implementing changes using your creativity and focus on process improvement.
Correct and complete documentation of all customer interactions. Having a good knowhow of the entire process.
Using time effectively and prioritize the daily tasks accordingly.
Sharing with all team members any relevant knowledge obtained through customerinteractions.
Attending trainingsessions.
Arranging workingscheduleswith colleagues flexibly according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
Providing assistance tonew colleagues wheneverpossible.
Inform the process trainers and the management team whenever the information in an SOP is identified asoutofdate.
Able to use tools such excel word PowerPoint as per the business and process requirements.
Qualifications
Minimum qualifications
Very good knowledge ofSpanish (C1) and English (B2).
Bachelors degree.
Good MS Office knowledge.
Analytical thinking and selfstarter.
Preffered qualifications
Relevant experience in phone customer service.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer
Attractive salary;
Stable job offers employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our awardwinning learning platform
Benefits such as Meal Tickets Medical Services Insurance additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
