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Job Description
Job Description
Are You Ready to Make It Happen at Mondelz International
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelz International Digital Services providing frontline support in your area of responsibility guiding employees through specific processes and working with others to direct and resolve issues and enquiries.
How you will contribute
You will serve as the first point of contact for questions relating to your process area of responsibility providing highquality and timely customer service and ensuring that all requests are fully understood. In this role you will work within service level agreements communicating when cases are escalated. In addition you will be responsible for the accurate collection of case details and employee data provide general information on policies and procedures and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Customer service
- Working in a shared service organization
- Working with case management systems
- Your area of process specialism
- Active listening skills
- Asking questions based on enduser scenario and judgment skills to respond to all types of employeerelated questions
- Multitasking and managing a fluctuating workload
- Operational excellence
Languages: English and French Proficiency are required for this position.
Relocation Support Available
No Relocation support availableBusiness Unit Summary
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our succes
Mondelz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS PLEASE CONTACT THE RECRUITER
Job Type
RegularService Operations (Delivery)Global Business ServicesRequired Experience:
Unclear Seniority
Employment Type
Full-Time
