Monitoring Specialist (IT Application & Infrastructure) - Remote in Romania
Monitoring Specialist (IT Application & Infrastructure) - Remote in Romania
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1 Vacancy
Job Description
In a nutshell
Part of the Group Service Centre IT Crews and serving at least 3 key transversal IT Programs (Centre of Competence Database Enterprise Service Bus and Cloud) you will work in an international context on the monitoring and maintenance in operational conditions of the cloud automation platforms resources middleware data flow and other IT Infrastructure and IT Applications.
Where will you be based and what business will you support
Any Romania based location is best for us as the job is 100% remotely available for our business in Romania.
Your role:
Your role is distributed in the below areas:
- Responsible to monitor and process events (including both IT Application and IT Infrastructure) in a timebound manner. According to predefined instructions create incident ticket when alert is persistent or problem ticket if alert is flapping.
- Contact (trigger) and acknowledge intervention of experts competent services or oncall based on the escalation matrix defined for specific event
- Tracking the ticket created for escalated event and close specific alert event upon resolution
- Chart analysis (trends) from monitoring tool to be proactive on alerting.
- Be involved in continuous improvement of the process practices and tooling of you team for instance thanks to periodic review of metrics KPIs SOPs with stakeholders such as respective IT Service Owners in order to improve reactivity and coverage.
To achieve this you will:
- Have the monitoring tools right in front of you during your working hours.
- Work using ticketing tool (e.g. ServiceNow or equivalent) to create or redirect incident to the proper domain of expertise.
- Classify incident and problem tickets.
- Qualify tickets: priority (thanks to impact risk escalation...)
- Inform customer based on contact information present on our CMDB
- Communicate with customers for additional information priority question or feedbacks.
- Work with incident Managers and Service Delivery Managers.
- Be part of a nonstop team (24 Hours x 7 Days x 365) with members in different countries with a need to handover between regions and support during the unavailability of different region.
What can we do for you
We are offering the following:
- A competitive salary package including bonus and benefits
- Extensive onthejob coaching and training opportunities
- Challenges within a multicultural and crossregional team as part of the international and fastgrowing Eurofins organization
- A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.
Standard benefits:
- Additional Performance Bonus up to 1 Month Salary per year
- Meal Vouchers
- Gym Reimbursement
- Medical Subscription
- Health Insurance
- 25 days of holidays 1 extra day off for your birthday
- Additional holidays for your loyalty
- Remote work activity in Romania.
Qualifications :
Are you our kind of extraordinary
- Bachelors degree in computer science or information system management.
- Experience with Monitoring tool usage; Ticketing tool usage; System analysis and alerts to identify potential issues.
- Minimum 2 years of experience in monitoring support for IT Infrastructure Database or IT Applications.
- Very reactive and dynamic (we are managing IT Incidents).
- Strong customer oriented.
- Global company experience.
- Experienced working globally for multinational teams.
- Communication and team player ability
- Systems Thinking the ability to see how parts interact with the whole (bigpicture thinking).
- Proven experience of acting in IT infrastructure/operations/project teams.
- Any ITSM ticketing tool usage experience.
What else should you know
As the role and Eurofins teams are international please ensure to submit your application in English.
Additional Information :
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.
In over 37 years Eurofins has grown from one laboratory in Nantes France to 63000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.
In 2024 Eurofins generated total revenues of EUR 695 billion and has been among the best performing stocks in Europe over the past 20 years.
#LIREMOTE
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Disaster Recovery
- Active Directory
- Production Environment
- OS
- Windows
- AIX
- Asset Management
- ITIL
- Linux
- Perl
- Java
- Business Units
- Uat
- UNIX
- Architecture
