Order-to-Cash Global Process Owner
Order-to-Cash Global Process Owner
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Job Description
Role description:
Refine the operating model and ensure that it includes vision/strategy governance service delivery framework and a global standard process
Support operational business units in creating and adopting global best practice in working capital management on billing and collection activities
Lead and improve process and technology design and enablement including but not limited to Artificial Intelligence / Robotics. Significant contributor to the development of the ABC billing and collections platforms.
Improve integrity of the tower process and increase process reliability through improved cross functional alignment.
Design and implement health metrics and KPIs to monitor the process and systems; map these against industry best practice. Improve management and control over the entire end to end process removing redundant and focusing on added value activities
Drive business transformation initiatives focused on improving the employee experience and standardization and automation of processes
Drive a culture of constant improvement; Identify and implement initiatives in order in increase businesswide effectiveness and efficiency
Enhance controls that maximize efficiency while keeping teams operationally compliant
Collaborate with key stakeholders including but not limited to Geography CFOs Regional Working Capital Managers Treasury Operational and Client Managers Project Managers IT Controls and Finance
Working with key stakeholders to drive tangible financial improvement for the Enterprise to include but not limited to DSO reduction Operating Cash Flow improvement and credit risk mitigation.
Work with communication and change management teams to build effective plans when required.
Key deliveries include:
Work with Working Capital Managers to reduced global DSO.
Implement policy and processes to detect monitor and mitigate credit risk across the Enterprise.
Ensure appropriate BCP program is developed and implemented.
Qualifications:
Bachelors degree in Accounting or related discipline; CPA required
10 years of experience in a Shared Services or Global Business Services (GBS) environment with exposure to multifunctional operations
Proven background in OrdertoCash (OTC) processes including billing collections and cash applications
Strong track record in endtoend process management and driving operational efficiency across geographies
Experience leading transformation projects with focus on process improvement standardization and automation
Solid financial and business acumen with ability to interpret data and translate it into strategic actions
Demonstrated ability to manage multiple priorities and deliver under pressure in fastpaced environments
Skilled in stakeholder engagement with the ability to influence and align crossfunctional teams and leadership
Strong project leadership and change management capabilities
Excellent communication and interpersonal skills with the ability to present clearly and persuasively
Proven experience applying Continuous Improvement methodologies such as Lean Six Sigma or similar in a global environment
Employment Type
Full Time
