Customer Service Representative
Customer Service Representative
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Job Description
Position: Customer Service Representative (German)
Location: Braga Portugal Remote
Work model: Remote
Employment type: Permanent Contract (3 months trial period)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels including phone email live chat and social media.
- Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
- Assist with general questions product or service information and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higherlevel support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone email chat social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Experience with customer service software ticketing systems or CRM tools is preferred.
- Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
- Organized detailoriented and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fastpaced or evolving support environment
- Working schedule: Monday to Friday 07 AM 08 PM (rotational shifts) Saturday: 08 AM 04 PM Sunday: 08 AM 05 PM 2 days off: 2 rotational day.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 1030 EUR 140 EUR performance bonus 30 EUR weekend variable
Employment Type
Full Time
