Remote Customer Service Role
Remote Customer Service Role
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join a Global Automotive Leader Customer Service Role (German Speaker)
Location: Remote (from Coimbra to the North of Continental Portugal)
Office Base: Braga
Start Date: 12 June 2025
Contract Type: FullTime Permanent
About the Role
Are you ready to take your career to the next level with one of the worlds most renowned premium automotive brands Were looking for passionate Germanspeaking Customer Service Specialists to join our dynamic support team. Youll play a key role in delivering toptier service experiences to clients across Europe all from the comfort of your home in northern Portugal.
What Youll Do
- Be the voice of a leading global car manufacturer (brand confidential) handling inbound calls emails and chats
Support customers with a range of topics from technical inquiries to general service support
Ensure customer satisfaction by delivering clear empathetic and solutionoriented assistance
Collaborate with internal departments to resolve complex cases
Work in a fastpaced multilingual environment with the highest standards of quality
Languages Required
- German C2 (native or nearnative proficiency)
English B2 (intermediate proficiency)
Schedule
- Rotating Shifts: Monday to Sunday 24/7 operation
2 rotating days off per week
Full remote working model (after initial training)
Flexibility is key this role requires availability across different shifts including nights and weekends
Compensation & Benefits
- Base Salary: 1100 EUR/month (x14 months/year)
Complexity Bonus: 80 EUR/month (x11 months/year)
Position Bonus: 20 EUR/month
Meal Allowance: 7.23 EUR/day (net)
Private Health Insurance: Provided from day one (100% free after 6 months)
Full remote setup career development opportunities with a global industry leader
Who You Are
- Passionate about delivering exceptional customer service
Comfortable with working on a rotational shift schedule
- Have previous experience in customer support (preferably in the automotive tech or mobility sector)
- Techsavvy and quick to learn new tools and platforms
Thrive in a remote multicultural environment
Hiring Process
- Application Review
Language Assessment (German and English)
Client Interviews (in German)
Why Apply
- Be part of a prestigious international project
- Enjoy the stability and benefits of a longterm contract
Work from home with a supportive friendly team
Grow your career in customer service with real development pathways
Ready to accelerate your career Apply now and become part of something exceptional.
Employment Type
Full Time
