Order Management Intern - 2nd shift (15-month, full-time position)

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development both organizational and individual.

Within the department structure we dynamically develop worldclass Demand & Supply Planning Order Management Order Scheduling Delivery Logistics Repair Operations Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations and plays a crucial role in supporting the sales process through proper forecasting order management securing material availability shipping and delivery to our customers.

Our purpose is to deliver exceptional value and customer experience through agility speed and collaboration. We are designed to bring value lead technology innovation and provide Motorola Solutions a competitive advantage on revenue cost cash delivery & customer excellence. Our customers rely on us for the expertise services and solutions we provide trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries we are able to enhance our customers experience every day.

We influenced the history. Now we shape the future.

Job Description

Embrace an exciting opportunity to be an integral part of a dynamic team coordinating endtoend order processing for our esteemed Commercial Partners across North America. As a crucial member of the Order Management team youll be at the heart of our operations liaising closely with internal stakeholders as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.

• Acting as the Voice of the Customer

• Customer service call center

• Bringing the needs of the customer to the forefront ensuring first contact resolution

• Verification of Purchase Order accuracy with a thorough understanding of all customer fulfillment requirements

• Accurate entry of order data into SAP from Salesforce OCR EDI email

• Processing following through and ensuring on time fulfillment of orders

• Resolving all backlog issues including order hold release product or item number discrepancies and missing purchase order detail requirements

• Providing timely order status information to customers

• Communicating all needs for Customer orders to cross functional team members

• Maintaining updating and communicating Customer Record changes in Salesforce and SAP

• Handling administrative tasks as assigned during the internship

Basic Requirements

• Business fluent English required

• Willingness to work US working hours (2 PM 10 PM local Krakow time)

• Some work experience in relevant field and customer focused environment will work in candidates benefit

• Good knowledge about MS office/Google Workspace

• Excellent time management

• Dynamic creative and good ability to present and assert oneself

• Excellent communication skills self motivated and able to work under pressure

• High rate of sensitivity of the mentality business culture and practices in a multicultural environment

• Knowledge of SAP operating system will work in the candidates benefit

In return for your expertise well support you in this new challenge with coaching & development every step of the way.

Also to reward your hard work youll get:

• Contract of employment

• Hybrid work model and flexible working hours

• Comfortable working conditions (high class offices parking space)

• Competitive salary package

• Strong teamoriented culture

• Private medical and dental coverage (Medicover)

• Life insurance

• Cafeteria program for benefits (multisport card cinema tickets etc.)

• 1000 PLN for spectacles

• Employee Pension Plan (PPE)

• Companysupported sport and social activities (ski team volleyball tennis section etc.)

• Access to wellness facilities and integration events

• Mixedshift bonus

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.

We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.