Data Operations Analyst
Data Operations Analyst
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Job Description
NiX is a software development service company that helps businesses across the globe develop successful software products. During 22 years on the market and by
leveraging the capabilities of Eastern Europe talents the company has grown to 2200 professionals with a broad portfolio of customers in the area of Fortune 500 companies as well as technological startups. NiX has come a long way and increased its presence in nine countries Poland Ukraine Romania Bulgaria Sweden Malta the UK the US and Colombia.
We are seeking an Data Operations Analyst to support a largescale multiphase deployment project in the pharmaceutical sector. This role is a hybrid of data analytics and operational incident management requiring both technical data skills and a structured processoriented approach to managing data issues.
Working Hours: Must overlap 7:30 AM 3:30 PM U.S. Central Time
Key Responsibilities:
- Manage the full lifecycle of data incidents: from logging investigation triaging to resolution and closure.
- Analyze and investigate data discrepancies and issues reported by field users and business teams.
- Triaging issues and coordinating with internal technical teams (data engineering IT brand teams) to assign and track resolution.
- Validate fixes and ensure data quality is restored before closure.
- Track issue status maintain logs and ensure SLA adherence and process compliance.
- Summarize and convey updates to business stakeholders in a clear structured manner.
- Support ongoing improvements in data quality processes and operational workflows.
- Contribute to user acceptance testing (UAT) documentation and training as needed.
- Perform technical triage and communicate clear summaries back to business teams.
MustHave Skills:
- SQL skills to investigate and validate data issues.
- Experience with incident tracking systems (e.g. Jira ServiceNow).
- Prior experience in commercial pharma data operations (e.g. CRM sales field ops data).
- Proven ability to manage incidents track issues and ensure timely resolution.
- Processoriented mindset with a focus on data quality and compliance.
- Strong communication skills to collaborate with both technical teams and business users.
- Comfortable working remotely with required overlap in U.S. Central Time hours.
NicetoHave:
- Exposure to data governance frameworks in pharma.
- Experience contributing to SLA definitions and process improvement initiatives.
- Experience with Power BI or Tableau for data validation and reporting tasks.
We offer*:
- Flexible working format remote officebased or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other locationspecific benefits
*not applicable for freelancers
Required Experience:
IC
Employment Type
Full Time
