Customer Service Specialist
Customer Service Specialist
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
Experience:
- 34 years of experience in customer service within the construction chemical cement or other large manufacturing sectors.
Responsibilities:
- Address customer inquiries and verify product availability.
- Track customer orders and manage order processing.
- Handle order cancellations product returns and exchanges.
- Resolve customer complaints promptly.
- Provide insights and reports related to customer service KPIs.
- Collect and compile customer feedback reports.
Knowledge and Skills:
- Understanding of the construction chemicals industry.
- Proficiency in SAP for managing customer complaints.
- Expertise in MS Excel and Power BI.
- Strong strategic thinking and problemsolving abilities.
- Excellent communication presentation and time management skills.
Qualifications :
Qualifications:
- Preferably holds an MBA in any discipline.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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