Online Fitness Coach and Member Success Specialist | WFH
Online Fitness Coach and Member Success Specialist | WFH
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
40000 - 70000
Vacancy
1 Vacancy
Posted on :
16-05-2025
Job Description
About Us
The Client is a leading wellness brand committed to empowering busy mums through innovative fitness programs and personalized nutrition solutions. Their mission is to redefine fitness by offering accessible effective and sustainable solutions that fit seamlessly into busy lifestyles.
Their Story
Founded with a passion for transforming lives Transform has grown from a local fitness hub to a global brand known for its dynamic workout programs intuitive nutrition plans and supportive community. Were dedicated to helping busy mum achieve lasting health and fitness goals through education support and continuous innovation.
Products and Services
Their flagship offerings include personalized training programs community challenges and expert coaching all designed to inspire and empower busy moms to reach their full potential. Backed by scientific research and a commitment to excellence Transform remains a trusted partner on your journey to wellness.
Job Summary:
We are seeking a dedicated Customer Service Representative with a strong background in fitness and personal training to join our growing team. This unique role is ideal for someone who combines outstanding customer service skills with handson experience in the fitness industry. The successful candidate will handle customer inquiries resolve issues and deliver exceptional service to ensure a superior customer experience. This position involves multichannel communication and collaboration with internal teams to support the growth and satisfaction of our healthconscious customer base.
We are seeking a dedicated Customer Service Representative with a strong background in fitness and personal training to join our growing team. This unique role is ideal for someone who combines outstanding customer service skills with handson experience in the fitness industry. The successful candidate will handle customer inquiries resolve issues and deliver exceptional service to ensure a superior customer experience. This position involves multichannel communication and collaboration with internal teams to support the growth and satisfaction of our healthconscious customer base.
- Respond to customer inquiries via email phone and chat with prompt accurate and friendly support.
- Resolve customer concerns and complaints with professionalism empathy and effective problemsolving.
- Provide product and service information tailored to customer fitness needs and goals.
- Leverage fitness knowledge to guide customers on product usage benefits and appropriate selections.
- Maintain detailed records of interactions including issues resolutions and customer feedback.
- Process customer transactions such as orders returns and exchanges efficiently.
- Collaborate with team members to identify and resolve recurring customer concerns.
- Contribute to ongoing improvements in customer service policies and procedures.
- Stay up to date with company products fitness trends and customer service best practices through training and development opportunities.
- Escalate complex issues to the appropriate internal departments when necessary.
Requirements
Requirements/Skill Set:
- Certified Personal Trainer or demonstrated skills in fitness and wellness.
- Minimum of 3 years experience in a customer service role preferably within an Australian context.
- Strong understanding of CRM platforms like Zendesk Salesforce or similar tools.
- Exceptional communication skill both written and verbal with a customerfirst mindset.
- Ability to navigate difficult conversations and provide solutions with patience and professionalism.
- Highly organized with the ability to multitask and manage time effectively.
- Selfmotivated and able to work both independently and collaboratively.
- Experience working with or advising customers on fitnessrelated products is a strong advantage.
- Flexibility to adapt to changing priorities and business needs.
Additional Job Details:
Setup and Location: Work from Home Setup
Work Schedule: 11:00 AM 8:00 PM AU Eastern Time 9:00 AM 6:00 PM PH time
Employment Type: Full Time
All interviews and other hiring requirements are done virtually or through video calls or emails.
Benefits
Join Us and Enjoy!
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.
Join us as we shape the future of global staffing solutions!
Requirements/Skill Set: Certified Personal Trainer or demonstrated skills in fitness and wellness. Minimum of 3 years experience in a customer service role, preferably within an Australian context. Strong understanding of CRM platforms like Zendesk, Salesforce, or similar tools. Exceptional communication skill, both written and verbal, with a customer-first mindset. Ability to navigate difficult conversations and provide solutions with patience and professionalism. Highly organized with the ability to multitask and manage time effectively. Self-motivated and able to work both independently and collaboratively. Experience working with or advising customers on fitness-related products is a strong advantage. Flexibility to adapt to changing priorities and business needs. Additional Job Details: Set-up and Location: Work from Home Set-up Work Schedule: 11:00 AM - 8:00 PM AU Eastern Time | 9:00 AM - 6:00 PM PH time Employment Type: Full Time All interviews and other hiring requirements are done virtually or through video calls or emails. Benefits Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!
Employment Type
Full Time
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