MIS Specialist - Clark
MIS Specialist - Clark
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga with an immediate start date. The initial prescreening interview will be conducted via phone so please ensure your phone line is available.
**Benefits:**
HMO coverage for the employee and 2 dependents (starts Day 1)
Quarterly performance bonus
Excellent opportunities for career growth
15% Night Differential
24 leave days annually
**Requirements:**
Minimum of 3 years experience in RTA/WFM
Frontend RTA experience is essential; backend WFM experience is an advantage
BPO work experience is required
Proficiency in reporting tools such as Power BI Tableau VBA Macros and Excel
**Responsibilities:**
Ensure optimal staffing for business partners by developing forecast and staffing models offering analytical support for business initiatives and market trends and providing actionable recommendations for decisionmaking
Oversee resource planning for one or more division units; act as a trusted advisor by anticipating issues and identifying opportunities
Build strong relationships with business partners communicating proactively about trends or concerns and providing datadriven suggestions
Collaborate with partners to identify upcoming projects or changes affecting volume or staffing; analyze how modifications to business drivers will impact staffing needs
Create volume forecasts for inbound contact center or processing departments; maintain and refine forecasting models using both standard and advanced statistical methods
Continuously evaluate staffing factors such as volume handle time shrinkage and occupancy versus plans; raise awareness within the organization and recommend necessary actions
Employment Type
Full Time
