Implementation Analyst (CCM CEMEA)

An Implementation Analyst is a client facing and an individual contributor role responsible for managing nonroutine configuration activities along with identifying and resolving issues of low to mid complexity. This position is at a professional level and requires an individual to work independently while receiving moderate guidance.

In this role you are expected to:

• Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets.

• Manage multiple types of configuration requests in support of client and Visa initiatives. Such as the addition of new system parameters to rollout a new service. This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.

• Meet all milestones and deliverables in a timely manner.

• Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations processor conversions and updates to existing programs without customer impact. This includes the setup of new products and services.

• Provide initial consultation and guidance on clients requests and needs which also includes discussion of processing implications and completing questionnaires.

• Review research and analyze each client configuration request (i.e. Client Information Questionnaire) in detail to ensure completeness and accuracy. This includes highlighting discrepancies inconsistences and incomplete information.

• Ability to translate technical information to business language in order for clients to gain a better understanding of the changes.

• Participate and/or Lead conference calls associated with client configurations this may include internal and/or external clients.

• Ensure execution of all deliverables including ownership of implementation and packet management.

• Prepare accurate estimation and processing of billable tasks.

• Attends project kick off meetings with client and Visa project team.

• Prepare and maintain configuration checklists/profiles associated to assigned clients and/or markets.

• Provide problem resolution support for production and testing configuration changes.

• Report client incidents and manage to resolution.

• Provide  support for escalated inquires related to client configuration changes (i.e. cardholder declines from a new card program set up or testing interruptions).

• Responsible for the review and approval of other team members implementation work packets. These work packets represent the Visa system table changes involved within a clients request and requires a review in multiple Visa applications.

• Provide responsive accurate and timely communications to internal and external stakeholders.

• Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments.

• Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations).

• Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management Project Management & Testing).

• Represent customer system and operational requirements to internal Visa organizations.

• Provide training (and share knowledge) to internal and/or crossfunctional teams and external clients as applicable.

• Contribute to department processes and procedures.

• Provide support to Visa Secure changes in the region

• Implement Visa Token enrollments requested by CEMEA clients

• Support CEMEA clients close to regional operating hours (12pm9pm)

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications
The Implementation Analyst (individual contributor) develops configuration
expertise in the overall set up of client programs from a business client and
technical perspective within Visa. Clients include financial institutions third
party processors and nontraditional Fintech clients. This role is responsible
for providing functional and technical consultative support to internal and
external stakeholders for low to mid complexity programs projects and other
implementation activities for clients.
We are looking for an individual who is analytical and has a curiosity about
payments is resultsdriven and clientfocused. As a candidate you should
have:
Bachelors Degree in Business Finance Computer Science Information
Technology or equivalent qualification
A minimum of 5 years equivalent experience in a customer support role in
software financial or information services
Experience using standard MS Office tools (e.g. Outlook Teams Excel
PowerPoint Word etc.)
Excellent time management organisation and planning skills are essential
Excellent verbal written presentation and interpersonal skills are required
Demonstrate ability to articulate technical terms or processes into business
language
Able to set priorities influence others and manage customer expectations
Selfstarter with a demonstrated ability to achieve results as part of an
effective team and ability to prioritise effectively and multitask under
deadlines
Working knowledge of client business drivers as it relates to their operations
and processing services
Able to remain calm and professional in high stress situations
Ability to follow processes procedures and adjust to a continuously changing
environment
Ability to speak/write English fluently
Occasional travel to other Visa offices and/or onsite client visits (0% to 5%)

Preferred Qualifications
2 to 4 years of direct Visa experience is preferred
Working knowledge and functional experience in bankcard operations
preferably Visa supporting complex clients and/or services
Working knowledge of payments network and transaction processing
message routing standin processing clearing and settlement
Projects you will be a part of:
As part of the team you will get opportunity to work on projects to support the
deployment of new issuer and acquirer programmes for clients in Visas global
network. Additionally you will support updates to existing configurations
requested by our clients to optimize their processing.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime