Senior Collections Analyst
Senior Collections Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
The Global Customer Financial Operations is a hybrid shared services organization that oversees the global ordertocash functions for the NBCUniversal Media LLC company which include Ad Sales TV Distribution Universal Pictures International Universal Products & Experiences and many other major divisions. The mission of GCFO is to facilitate sales accelerate cash flow mitigate risk and provide customer service excellence.
The Senior Collections Analyst is the lead customer liaison on behalf of GCFO with both external Japanese Vietnamese and Nevada (USA) customers for various NBCU divisions and internal Sales leadership. The analyst manages a large and diverse accounts receivable portfolio with a clientfocus mindset on achieving optimal customer experience collections and dispute management. Further this role is responsible for overseeing a small team of outsourced collectors responsible for a certain BU within NBCU. Within this role you are responsible for analyzing and the following up of escalations done by the outsourced collections team. This is involves escalations and follow up with legal and sales teams as well as performing complex reconciliations.
The successful candidate will have strong relationship building skills with the ability to negotiate and persuade when necessary has the ability to work independently as well as part of a large global team. In addition this candidate will have a teamfirst mindset with a desire to ensure alignment with your crossfunctional colleagues and a natural curiosity to getting answers to questions especially through data analysis. The ideal candidate will be detailoriented with a solid working knowledge of billing collections and internal controls. Additionally this individual must thrive on process improvement and enjoy working in a challenging fastpaced environment.
Responsibilities:
- Manage customer account portfolio (Japan & Vietnam) to continually achieve operational excellence and drive continuous improvement for collections customer service and process improvements.
- Keep oversight on collection matters for a predefined group of collectors/accounts.
- Facilitate sales through creative and collaborative solutioning with Sales and Legal.
- Participate in process automation projects by assisting with analysis UAT testing communicating results.
- Grow customer relationships externally and internally with all levels of interdependent ordertocash teams. Collaborate with cross functional stakeholders and BPO to enhance Credit & Collection strategies improve collection processes resolve disputes and customer service issues to help ensure highperformance outcome.
- Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship.
- Prepare monthly cash forecasts and variance analysis.
- Obtain customer payment commitments and identify root cause of issue impeding collections.
- Timely resolve complex disputes with crossfunctional teams.
- Lead BPO in researching and resolving cash application queries and reconciling cashinadvance accounts. Assist with upskilling and hands on coaching.
- Ability to analyze financial data and prepare financial reconciliations schedules.
Qualifications :
- Bachelors degree in Accounting Finance Business Administration or related field
- Solid credit and collections experience preferably media industry and/or shared services model
- Advanced Excel skills with experience and comfortability with mining data and analysis
- Proven ability to thrive in a fastpaced environment and agility to pivot as needed
- Extensive knowledge of key performance indicators in ordertocash processes
- Strong experience in customercentric role building relationships both internally and externally
- Proven capacity to sift through complex AR and risk data perform analysis and identify relevant and meaningful insights
- Strong organizational skills
- Exceptional written and verbal communication skills
- Spanish language capability is preferred
Desired Characteristics:
- Highly resourceful with the ability to problem solve issues that may arise
- An ability to quickly build relationships with a variety of stakeholders both internal and external
- Strong desire to promote a positive culture
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
