- Develop recommend implement and manage the operational departments annual and long term goals
- Conduct daily briefing with management on current key activities
- Ensures optimal compliance with corporate focus audit local health and safety and other statutory regulations
- Evaluates changes in guest needs guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Anticipate and address guest issues establish proactive processes to promote guest satisfaction
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
- Represent the Brand in projecting a credible image to the market residents and colleagues alike
- Be present to personally welcome key residents and patrons and entertain key accounts representatives
- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
Qualifications :
- Bachelors Degree from a reputable hospitality school preferred
- Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading writing and oral proficiency in English language
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of MS Excel Word & PowerPoint
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Fulltime