Project Management Officer, Managed Services (12 months contract)
Project Management Officer, Managed Services (12 months contract)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The Project Manager Officer (PMO) will be focusing on supporting our end clients migration plan and driving execution of recarding exercise through close collaboration with executional stakeholders (MIS Marketing Communications Operations and any other key functional areas in direct engagement with the migration plan).
He/she will work closely with the Cards team to support the following scope of work:
Migration project setup and governance
Migration strategy and product mapping
MIS data analysis and customer segmentation
Customer Communications Plan
Migration roadmap recarding cycle and batches
Business costing model
Migration execution and support
Key responsibilities:
Act as project lead for the migration coordinating and supporting endtoend internal and external stakeholder management;
Drive and support the endtoend migration strategy
Ensure accurate product mapping
Develop and discuss customer segmentation analysis especially key focus areas Recurring and Inactive cardholders
Develop customer communications strategy (Pre Through & Post Migration) adopting a Digital First approach;
Build migration roadmap (recarding cycles and batches) and assess impact towards Customer Service Call Centre / Branches Embossing and Backoffice Operations;
Collaborating with end clients internal teams to ensure successful implementation
Qualifications :
What you will need:
- Bachelors degree in Business or any relevant discipline
- 8 years relevant working experience
- Proven track record in project management within the financial services industry particularly in card migration projects.
- Excellent written and verbal communication skills; ability to collaborate effectively with crossfunctional teams and manage stakeholders
- Strong organizational skills with experience in setting up migration projects creating roadmaps and managing timelines
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
