Where Big Ideas Meet Bold Execution
Our client is a dynamic marketing solutions provider helping brands stand out and scale up. Through a suite of services ranging from promotional products and digital marketing to fulfillment and personalized printing they empower businesses of all sizes to tell their stories and engage their audiences. Built on creativity customer focus and continuous improvement they re more than just a service provider theyre a partner in business growth and community impact.
Job Description
As a Sales Development Representative you ll be at the front line of customer engagement responding to inquiries uncovering needs delivering tailored solutions and building longterm client relationships. Your impact will drive both customer satisfaction and business growth all while you maintain a healthy worklife balance.
Job Overview
Employment Type: FullTime
Shift: 10:00 AM 06:00 PM MK Time
Work Setup: Onsite Skopje
Your Daily Tasks
- Respond to customer inquiries and requests promptly and professionally
- Conduct factfinding conversations to understand customer needs
- Prepare accurate detailed quotations and visuals based on customer requirements
- Upsell and crosssell recommending bestselling products and pricing options
- Maintain accuracy in quoting item selection supplier choice and markup
- Proactively build customer accounts by converting leads and managing objections
- Stay updated on product and supplier offerings including pricing and trends
- Track quotation metrics to meet or exceed targets
- Collaborate with sales procurement and marketing teams for optimal lead potential
Requirements
The Qualifications We Seek
- At least 13 years of proven experience in a sales or customer service role preferably within a related industry
- Strong attention to detail and excellent organizational skills to manage multiple quotations simultaneously
- Proficient in using quotation and CRM software with the ability to quickly learn new systems
- Exceptional written and verbal communication skills for effective interaction with customers and internal stakeholders
- Strong numerical aptitude and analytical thinking to ensure accurate pricing and markup
- Ability to work both independently and collaboratively within a team with strong task prioritization in a fastpaced environment
- Polite and professional communication via phone chat and email ensuring customer satisfaction at all times
- Solid understanding of sales techniques and methodologies
- Highly motivated and targetdriven with a passion for driving business growth
- Proactive selfmotivated and possesses a strong sense of urgency to meet customer needs and achieve targets
Skills:
- Excellent communication and interpersonal skills
- Effective communication in both written and verbal formats
- Commercial awareness and strategic thinking
- Negotiation influencing and stakeholder management abilities
- Strong organizational skills
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with toptier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaExperience
The Qualifications We Seek At least 1-3 years of proven experience in a sales or customer service role, preferably within a related industry Strong attention to detail and excellent organizational skills to manage multiple quotations simultaneously Proficient in using quotation and CRM software, with the ability to quickly learn new systems Exceptional written and verbal communication skills for effective interaction with customers and internal stakeholders Strong numerical aptitude and analytical thinking to ensure accurate pricing and markup Ability to work both independently and collaboratively within a team, with strong task prioritization in a fast-paced environment Polite and professional communication via phone, chat, and email, ensuring customer satisfaction at all times Solid understanding of sales techniques and methodologies Highly motivated and target-driven, with a passion for driving business growth Proactive, self-motivated, and possesses a strong sense of urgency to meet customer needs and achieve targets Skills: Excellent communication and interpersonal skills Effective communication in both written and verbal formats Commercial awareness and strategic thinking Negotiation, influencing, and stakeholder management abilities Strong organizational skills