Senior Software Support Engineer - L2 Support - .NET, ReactJS (IGT1 Lanka: Workwave)
Senior Software Support Engineer - L2 Support - .NET, ReactJS (IGT1 Lanka: Workwave)
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Job Description
WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC Plumbing & Electrical Cleaning Lawn & Landscape Home Delivery Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easytouse platform.
WorkWave Team is looking for innovative software engineers who want to be part of a team of creative and talented individuals. Our teams are a mix of technologists product managers development engineers and UI/UX designers all working together to deliver our vision. You will be a part of our WorkWave team helping to develop & support the WorkWave products
Responsibilities
- Diagnose and resolve production defects reported by customers using existing observability tools logs API interactions and collaborating respective teams and products.
- Perform Root Cause Analysis (RCA) for production defects documenting findings and recommending preventive measures.
- Contribute to knowledge base documentation by writing detailed troubleshooting guides and best practices for common issues.
- Collaborate with engineering teams to escalate and provide insights on recurring issues ensuring longterm solutions.
- Collaborate with the onshore L2 support team to resolve critical incidents share knowledge and ensure seamless support coverage.
Qualifications :
- Bachelors Degree in Software Engineering Information Technology or Computer Science
- 3 years of experience in ReactJS
- 2 years of experience in .NET / C#
- Experience with SQL Server and TSQL required
- Knowledge of Agile software development processes
- Experience with scaling systems in a cloud environment (AWS) would be an added advantage
- Familiar and working knowledge of MSFT IIS
- Proficient with Git and version controlling concepts
- Experience with DevExtreme and DevExpress or similar components would be an added advantage
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
