Senior Manager â Clients & Industries
Senior Manager â Clients & Industries
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Job Description
Main purpose of the job
This dynamic role spearheads client portfolio management and industry aligned marketing across Deloitte East Africa spanning Kenya Uganda Tanzania Zambia Malawi and Ethiopia. Youll partner with the team to unlock growth opportunities deliver exceptional client service and build highperforming teams that consistently exceed expectations.
What you will do
- Develop and execute strategies for growth across key priority clients and industries working closely with client teams and industry stakeholders.
- Lead strategic planning and account growth initiatives across the firms top client relationships and ensure a coordinate market approach.
- Conduct indepth market research to identify new industry trends client needs and potential growth areas.
- Stay uptodate on industry trends and competitor activity leveraging insights to gain a competitive edge.
- Manage return on investment in areas priority client and industry areas.
- Comprehensive business development strategies aligned with organizational goals and service offerings.
- Develop and deliver presentations and marketing materials that effectively communicate our value proposition and expertise.
- Lead the proposal development process on key bids ensuring compelling and competitive bids that win client engagements.
- Align with the global voice of the client program for tracking client satisfaction in the local market and ensuring consistency across priority client experience.
- Track and analyze key performance indicators (KPIs) to measure the effectiveness of business development activities and adapt strategies as needed.
- Contribute to thought leadership initiatives participating in industry events and publications to enhance brand awareness.
- Manage and coach a team providing mentorship and guidance to optimize individual and team performance.
What You Bring:
- Proven track record in business development and client engagement within a professional services environment.
- Strong understanding of the East African business landscape and industry trends.
- Excellent leadership and communication skills with the ability to inspire and motivate teams.
- Financial acumen and budget management expertise.
- Passion for innovation and problemsolving with a drive to develop cuttingedge solutions.
- Strong presentation and proposal writing skills.
- Commitment to mentoring and coaching colleagues.
Qualifications :
- A Bachelors degree from a recognized university.
- Masters Degree is an added advantage
- 6 years experience in the service industry.
- Experience in a professional services firm will be an added advantage.
- Be a Kenyan citizen or eligible to work in Kenya.
Key Performance Areas
- Strategic Impact
- External / Internal Client Impact
- Operational Effectiveness
- Development / Growth of Team (as applicable to role)
- Budgets / Profitability
- Differentiators for this specific role
Behavioural competencies
- Excellent communication skills both written and verbal.
- Good interpersonal and relationship building skills.
- Mentorship and coaching ability with desire to develop self and others.
- Strong client delivery focus.
- Adaptable managing change and ambiguity with ease.
- Focus on quality and risk.
- Problem solving ability.
- Good business acumen.
Technical Competencies
- Skilled in field with sound industry and business knowledge.
- Demonstrated leadership skills.
- Experienced in communication and implementation of strategy.
- Proven ability to manage and execute projects.
- Experienced in development and delivery of professional presentations.
- Good report writing skills.
- Good financial knowledge.
Additional Information :
Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients our people and for society and make an impact that matters.
Leadership Capabilities
Living our Purpose Fosters broad commitment to our purpose and values; inspires peers and teams to make an impact that matters.
Influence Builds longterm trustbased relationships with senior stakeholders and influencers and uses highly developed influencing skills to drive impact often in complex situations.
Performance drive Builds a highperformance culture by cultivating individual and team strengths; drives outstanding client service often through large crossbusiness and/or crossborder teams.
Strategic direction Sets & communicates strategic direction excites people around the vision and goals and aligns diverse crossfunctional and crossborder teams to achieve success.
Talent development Manages the development of a strong pipeline of talent for current/ future success; owns and drives a talent experience that differentiates Deloitte.
Competitive Edge Anticipates market and competitor trends to develop and deliver bold and innovative solutions that differentiate Deloitte with clients.
Inspirational Leadership Leads from the front acting as an exemplary role model for leaders at all levels; promotes a strong sense of loyalty and followership and energizes others to act.
Why Deloitte
At Deloitte our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entrylevel employees to senior leaders we believe there is always room to learn. We offer opportunities to help build worldclass skills in addition to handson experience in the global fastchanging business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value difference and embrace people with diverse backgrounds experiences abilities and thinking styles.
Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients but also what is good for our people and the communities in which we live and workalways striving to be an organization that is held up as a role model of quality integrity and positive change. Learn more about Deloittes impact on the world. #Makinganimpactthatmatters
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview we suggest that you do research to know some background about our firm and the business area you are applying to.
If you meet the above requirements please visit our website and apply online: Deloitte East Africa Careers portal.
Your details will be treated with confidentiality and will not be shared with any third party.
Closing date: Friday 30 May 2025
We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.
At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.
Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters employers recruitment consultants or job placement firms advertising false job opportunities through email text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.
To help you look out for potential recruitment scams here are some Red Flags:
- Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
- Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
- Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.
If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
