Training Development Manager

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure. The pioneering AIpowered Zscaler Zero Trust Exchange platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fastpaced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler.

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of neverbeforeseen capabilities in threat prevention visibility scalability and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the worlds cloud security leader.

The Technical Training Development Manager will design and develop learning solutions that train our customers partners and internals to configure deploy and design Zscalers cutting edge cloud security. This position will report into the Director Training Development. Youll work closely with Architects and Product Managers to understand the training needs gather objectives for various audiences and design curricula. You will collaborate with stakeholders to conduct gap analysis training requirements and associated labs requirements solicit feedback drive course quality and measure course impact based on objective you will be responsible for:

• Supporting the technical training curricula by helping design develop and release optimized worldclass learning experiences
• Implementing instructional design methodologies and adultlearning principals in building various learning modalities for different mediums: selflearning instructorled learning and supplemental materials
• Measuring and supervising ongoing impact of technical training programs
• Proactively seeking out ways to simplify processes and identify opportunities to use technology to scale and build efficiencies
• Contributing to strategy processes and technologies for technical training to meet our audiences requirements

What Were Looking for (Minimum Qualifications):

• Minimum of 8 years of relevant Instructional Design experience with enterprise eLearning systems with at least 2 years of experience managing a team
• Proficiency in instructional theory application including assessment
• Background in developing online course ILT/ vILT reference guides and job aids
• Experience using applications like: Articulate Storyline Adobe Captivate Rise Camtasia Vyond Bitly and Codex
• Contributing to strategy processes and technologies for technical training to meet our audiences requirements

What Will Make You Stand Out (Preferred Qualification)

• Experience with effectively conveying technical information to nontechnical colleagues and customers
• Knowledge of instructional design techniques and practice with several instructional approaches (webbased instructorled or virtual instructorled training)

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancyrelated support.